NetSuite Error - Not Allowed to Create Contact XXX Without Company, Because in The Next Sync Cycle, It Will Be Deleted by AssignedTo Sync Due to Owner Check

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Issue

In Riva Cloud (or Riva On-Premise 2.4.30 or higher), the following error may occur when attempting to sync a new or updated contact record to NetSuite.

Error - Not allowed to create contact XXX without company, because in the next sync cycle, it will be deleted by AssignedTo sync due to owner check.

 

Cause

The error occurs when a contact is not associated or listed with a company on NetSuite.

Solution

Riva Cloud

Riva On-Premise

To resolve the error:

  1. Add the following advanced option to the NetSuite connection:

    NetSuite.Contact.AllowCreatesIfCompanyIsNull = True​

  2. Locate the Subsidiary ID in NetSuite and update the NetSuite connection with the Subsidiary ID. 

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