The outage impacted users on the USE1 multi-tenant servers, users on dedicated instances or located on multi-tenants in Canada, Europe or Australia were not impacted.
The outage impacted users on the USE1 servers ability to log into Riva Insight and RivaCloud.com - No customer data was impacted or lost as a result of the outage.
2024-09-30 2:10 pm MST
An issue was reported this afternoon where users were not able to log into Riva Insight via the log in with Riva Cloud button or log in directly to RivaCloud.com
2:46 PM MST
A web server with deteriorated conditions was identified. The underlying OS issues were addressed
3:29 PM MST
Users on the USE1 servers were able to use the log in with Riva Cloud Option as well as Riva Cloud.