The process described below is specifically for dedicated tenants and does not apply to shared tenants. If you are not sure if this applies to you, please contact the Riva Success Team.
Riva performs four major releases each year. Each release follows a structured deployment process across several environments to ensure stability and seamless functionality before the update reaches all clients. This document outlines the key phases and timeline of the Riva release process, covering the Pre-Release, and Release phases.
Overview of Riva Components
Riva Cloud comprises two main components:
- Riva Sync: The backend sync engine that processes data, synchronizing information between your email system and CRM.
- Riva Web (rivacloud.com): The user interface where you log in to manage your account and settings.
Release Channels and Timeline
Each release follows a phased deployment to progressively introduce updates from lower environments to all production environments. This ensures thorough testing and minimizes disruptions.
Riva Sync and Riva Web (rivacloud.com) Release Process
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Seven Weeks Before Release
A service notification is published on the Dedicated Instance Service Notification page with initial release details. Updates regarding the release will also be published here. A Cadence email will also be sent with a link to the deployment Notification. -
Six Weeks Before Release – Pre-Release Deployment
Pre-release is deployed to lower environments. Clients can access the Pre-release environment to test the new version before it is fully released. If you have questions about this or need to confirm you have a lower environment and it is available in the required environment, please contact the Riva Succes team here. -
Two Weeks Before Release - Reminder
A reminder will be published to the deployment notification and a cadence email will be sent. -
Release
At approximately the 6-week mark, the final release version is deployed.
Example Release Schedule:
- April 17, 2024 - Deployment Notification published.
- April 24, 2024 – Pre-Release deployment.
- An update will be published to the Deployment Notification. Generally, the release notes are available at this time.
- May 22, 2024 – Reminder notification is sent.
- June 06, 2024 - Full release deployment.
Release Activities for Riva Sync and Riva Web (rivacloud.com)
The production release will be completed on two separate days – day 1 Riva Sync, and day 2 Riva Web (rivacloud.com).
Note, that some dedicated tenants do not have a dedicated Riva Web (rivacloud.com) environment. This depends on what was included in your subscription, based on your requirements. If you do not have a dedicated Riva Web (rivacloud.com) environment, then Riva Web (rivacloud.com) will already be upgraded based on the Shared Tenant schedule. You can determine which pod and data residency your account resides on by logging into your Riva Cloud account, navigating to “Manage Account” and selecting “Account Summary”. In the top right, under the header Data Residency Region /Configuration Pod).
Riva Insight Release Process
Riva Insight is deployed in a similar phased manner, though it occurs a few weeks after the Riva Sync/Riva Web (rivacloud.com) release. The Riva Insight release also includes a Pre-Release and Release phase.
Example Riva Insight Release Schedule
- February 08, 2024 - Deployment notification published.
- February 15, 2024 - Pre-Release (client-accessible for testing).
- An update will be published to the Deployment Notification. Generally, the release notes are available at this time.
- February 29, 2024 – Reminder notification is sent.
- March 14, 2024 – Full release deployment.
Additional Information
Each phase of the release process is carefully managed to ensure compatibility, stability, and optimal performance across all environments. Clients are encouraged to monitor the Dedicated Service Notifications page for the latest updates on each release cycle.
For any further inquiries or support during the release process, please contact the Riva Succes team here.
Scheduled and Emergency Maintenance
To ensure optimal performance, security, and reliability, Riva conducts both scheduled and emergency maintenance on its systems and services.
Scheduled Maintenance
Riva performs regular maintenance on its hosted infrastructure:
- Scheduled Maintenance Window: Saturdays and Sundays between 9:00 PM and 11:59 PM EST.
- Maintenance outside this window may occur, with clients receiving at least 14 days advance notice.
Emergency Maintenance
Occasionally, emergency maintenance is required to address critical issues. In such cases:
- Riva will provide a written notice at least four (4) hours in advance, detailing the maintenance time, affected services, and expected downtime (if any).
- In rare cases where immediate emergency maintenance is necessary, Riva will provide at least one (1) hour of advance notice.
- Whenever possible, emergency maintenance will be scheduled within the scheduled maintenance window to minimize disruption.
For real-time updates on scheduled or emergency maintenance, please refer to the Dedicated Service Notifications Page.