Riva Sales Engagement 2025.1 Release Notes

  • Updated

 

2025.1.5 - Feb 11th, 2025

New!

  • Personal description in booking links for users to make a note for themselves.

 

  • UI for open & links - view which links are being tracked. 

  • Performance improvement - Approximately 70% improvement in load times with all load modal experience. Applicable for email burst & cadence.

2025.1.4 - Jan 29, 2025

New!

  1. Out-of-office replies are not counted in email engagement analytics.
  2. Cadences: Supporting Email Opt-out Preferences for Salesforce Contacts

Bug Fixes!

  1. Fixed issue with empty recipient display for published cadences.
  2. Resolved search functionality problems with Salesforce contacts for Cadences and Email Burst.
  3. Improved Round Robin booking to handle simultaneous requests.
  4. Fixed brief "/undefined" error in booking page.

2025.1.3 & 2024.1.2 - Jan 15, 2025

New!

Riva Booking - Round Robin Meeting Distribution

Empower your team with the flexibility and perfect for high-volume meeting request with Round Robin meeting distribution. This capability helps inbound scheduling by assigning meetings dynamically from a group of available hosts. Ideal for collaborative teams, it ensures workloads are evenly distributed, reducing bottlenecks and optimizing productivity.

Features and what's included:

  1. Automatically selects a host based on availability for seamless inbound meeting distribution.
  2. Supports up to 7 hosts per round robin meeting link.
  3. Fully compatible with Microsoft Teams, Zoom, phone-based meetings, and any 3rd-party meeting platform.
  4. Users can book, cancel or reschedule meetings. If the original host is unavailable, the system assigns the next available host.

Read more about the best practices and setting up a Round Robin availability link in the User Guide here.

 

Enhancement!

Open & Clicks

  1. Refactored Tracking Logic:  Enhanced accuracy for tracking email opens and link clicks.
  2. New user experience by having dedicated toggles for email opens and link tracking. Users to action tracking for individual emails.
    1. Users can customize tracking for each email by enabling email open tracking, link click tracking, or both, based on their preferences.

Open & Clicks Toggles.png

Email Burst

  1. Inline Image Error Detection: New notification alerts users to unloaded inline images before sending an email. Ensures emails are not sent with missing or broken images.

 

Email Burst & Cadence

  1. Optimized Importing Experience: Significant speed improvements for importing via CSV and manual upload.
  2. Default Sync Behavior: Salesforce synchronization is enabled by default when the Salesforce integration is enabled at the Admin level, Riva Sync is enabled, and Riva Professional License is applied for Sales Engagement.

 

Bug Fixes!

  1. Resolved an infinite loading issue that affected CSV uploads for Email Burst & Cadence.
  2. Required Fields: Last name is now mandatory when saving contacts to Salesforce.

Hotfixes: 

1. Resolved issues with Email Templates formatting while inserting to Outlook Email or a Burst 

2. Resolved scrolling issue when users have more than 10 templates. 

 

2025.1.1 - Dec 11, 2024

New!

Riva Bookings

  1. New actions available via the side panel:
      1. Edit or Delete Booking Links.
      2. Deleting a link from sidepanel also removes it from the Riva Portal.

Email Burst & Cadences

  1. Duplicate handling for recipients: Error Messages for Manual Additions and CSV Uploads:

    • When manually adding recipients, the system will now notify the user if a duplicate entry is detected, helping to prevent redundant data.

    • If the uploaded CSV contains duplicates (either within the CSV or compared to the existing recipient table), user will receive clear error messages, making it easier to resolve inconsistencies.

  1. Reply Metrics Accuracy: Improved Logic for Reply Tracking: 
    1. Reply metrics now only increment when an actual reply is received, ensuring more accurate reporting and displaying relevant information in analytics table to provide a clearer picture of engagement.

Enhancement!

Email Burst & Cadences

  1. Microsoft Teams Application-Level Permission Support: When using the client credentials flow, the Online Meetings permission now supports application-level settings. This enhancement simplifies permission management for Microsoft Teams integrations
  2. Improved Analytics Table Visibility: Allow users to navigate through analytics data with greater ease by introducing a fixed height for analytics tables, ensuring a more consistent and user-friendly viewing experience.
  3. Salesforce Model Load Experience: Importing contacts from Salesforce is now significantly faster and improved load times
  4. Hover State Consistency: To improve usability, the hover state is standardized to a light blue, which makes it easier to identify items as users interact with the interface.

Open & Clicks

  1. Improved Opens & Clicks Tracking Logic: Refined the logic behind tracking email opens and clicks to provide faster, more accurate updates. This improvement ensures that engagement metrics are captured and displayed in near real-time for better insights.

Bug Fix!

Email Burst & Cadences

  1. Salesforce Merge Field for Manual Recipient Addition: Previously, Salesforce merge fields were not displaying when manually adding a recipient. This issue has been fixed, ensuring all relevant fields are now visible.

  2. Improved Bounce Rate Metrics Logic: Updated the logic behind bounce rate calculations, resulting in more accurate and reliable reporting.
  3. Fixed Disappearing Button Insert Link Button: The "Insert Link" button occasionally disappeared during use. This minor issue has been addressed to ensure a seamless experience.

 

 

 

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