Summary:
Users in Shared Tenants located in the United States, Canada, Europe, and Australia were unable to log into Riva Insight due to functionality introduced in version 2025.2.
- Users on dedicated instances of RIva Insight were not impacted.
Remediation Steps:
Impacted users can resolve the issue by closing and reopening Riva Insight or selecting the Reload Side Panel option within Riva Insight.
Timeline:
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June 6, 2025 – 10:55 EST: Users reported being unable to log into Riva Insight and encountered an error during authentication.
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June 6, 2025 – 11:45 EST: An urgent priority request was escalated to the Riva development team for investigation.
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June 6, 2025 – 16:30 EST: The issue was identified, tested, and resolved by the Riva development team.
Root Cause:
A misconfiguration occurred during the implementation of the Nested App Authentication functionality in version 2025.2.
Planned Improvements:
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Automate portions of the configuration process to prevent similar issues in the future.
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Enhance logging to improve issue detection and accelerate response times.
If you are still experiencing issues logging into Riva Insight, please contact our support team for assistance.