| Date: October 20, 2025 | AWS Region: US-East-1 (N. Virginia) | Status: Resolved |
October 21, 2025 - 06:54 EST (Final Update)
Amazon Web Services (AWS) has confirmed that the earlier service disruption in the US-EAST-1 (N. Virginia) region has been fully resolved.
All Riva Cloud systems are operating normally. The earlier impact was limited to logging and monitoring visibility, which has since fully recovered.
You can view the current AWS service status here:
https://health.aws.amazon.com/health/status?path=service-history
October 20, 2025 - 12:53 EST
AWS continues to implement mitigation efforts to restore all affected services. Our monitoring confirms that the impact on Riva was limited to logging and monitoring functions, which have now fully recovered.
Riva Cloud services hosted in the AWS US-EAST-1 (N. Virginia) region previously experienced degraded performance, resulting in temporary delays in log visibility and analytics updates. Riva Cloud Sync, Riva Insight, Riva Sales Engagement, and Riva Bookings remained fully accessible and continued to operate as expected throughout the incident.
If you are unsure which region your Riva Cloud services are hosted in, please contact your Riva Account Manager.
You can view the current AWS service status here:
https://health.aws.amazon.com/health/status?path=service-history
October 20, 2025 - 0615 EST
Riva Cloud logging and monitoring services have fully recovered and caught up with all delayed data.
All Riva Cloud systems are operating normally, and log visibility has been fully restored.
You can view the current AWS service status here:
https://health.aws.amazon.com/health/status?path=service-history
October 20, 2025 - 0553 EST
Riva Cloud logging and monitoring services are coming back online following the earlier AWS outage.
Some log data may continue to appear with delays as the system processes queued events and catches up.
All other Riva Cloud services remain fully operational, and log visibility should continue to improve as recovery progresses.
We continue to monitor closely and will confirm once all systems are fully updated.
Next update by 0700 AM EST.
October 20, 2025 - 05:31 EST
Amazon Web Services (AWS) has reported significant signs of recovery from the earlier outage in the US-EAST-1 region.
Riva Cloud services remain operational, and log visibility should gradually return to normal as AWS completes their recovery process.
We will continue to monitor the situation and provide updates as needed.
You can view the current AWS service status here:
https://health.aws.amazon.com/health/status?path=service-history
Next update by 0700 AM EST.
October 20, 2025 - 0505 AM EST
AWS has identified the root cause of the issue, which is related to DNS resolution in their US-EAST-1 region, and is actively working to restore normal operations. The outage is impacting multiple AWS services, including those that support Riva Cloud’s logging and monitoring functions.
Riva Cloud services hosted in the AWS US-EAST-1 (N. Virginia) region are currently experiencing degraded performance. Customers may notice delays in log visibility and analytics updates. Riva Cloud Sync, Riva Insight, Riva Sales Engagement, and Riva Bookings remain fully accessible and are operating as expected. We will provide further updates as AWS continues its recovery efforts.
If you are unsure which region your Riva Cloud services are hosted in, please contact your Riva Account Manager.
You can view the current AWS service status here:
https://health.aws.amazon.com/health/status?path=service-history
Next update by 0600 AM EST.
October 20, 2025 - 04:34 AM EST
Riva Cloud is currently experiencing limited visibility into system logs due to an ongoing outage affecting Amazon Web Services (AWS).
Riva Cloud services hosted in the AWS US-EAST-1 (N. Virginia) region are currently experiencing degraded performance. Customers may notice delays in log visibility and analytics updates. Riva Cloud Sync, Riva Insight, Riva Sales Engagement, and Riva Bookings remain fully accessible and are operating as expected.
We are actively monitoring the AWS status and will provide updates as more information becomes available.
If you are unsure which region your Riva Cloud services are hosted in, please contact your Riva Account Manager.
You can view the current AWS service status here:
https://health.aws.amazon.com/health/status?path=service-history