| Date: October 21, 2025 | Data Center: United States (USE1, USE2, USW2) | Status: Resolved |
October 22, 2025 - 6:40 AM EST
As of 12:30 AM EST, after mitigation efforts by our third-party vendor, the logging process has fully caught up.
All Riva Cloud systems are now fully operational. We will continue to monitor performance throughout the day to ensure the issue remains fully resolved.
October 21, 2025 - 9:33 PM EST
Our third-party logging and data analysis provider’s engineering team has identified and provided a workaround to address the underlying root cause.
Riva Cloud’s monitoring and log visibility in the US Data Center (USE1, USE2, USW2) is now processing historic data.
Customers in USE1 may still see a delay in historic logging data generated today for the next 3-4 hours.
Customers in USE2 and USW2 have fully recovered.
Riva Cloud Sync, Riva Insight, Riva Sales Engagement, and Riva Bookings continue to be fully accessible and are operating as expected.
If you are unsure which data center your Riva Cloud services are hosted in, please contact your Riva account manager.
October 21, 2025 - 6:52 PM EST
Our team continues to actively work with our third-party logging and data analysis provider’s engineering team to resolve the issue impacting Riva Cloud’s monitoring, logging, and portal access in the US Data Center (USE1, USE2, USW2).
- Riva Cloud Sync, Riva Insight, Riva Sales Engagement, and Riva Bookings continue to be fully accessible and are operating as expected.
We are closely monitoring the situation and will provide another update once the third-party vendor confirms restoration of normal service levels.
October 21, 2025 - 5:10 PM EST
Our team continues to actively work with our third-party logging and data analysis provider’s engineering team to resolve the issue impacting Riva Cloud’s monitoring, logging, and portal access in the US Data Center (USE1, USE2, USW2).
- Riva Cloud Sync, Riva Insight, Riva Sales Engagement, and Riva Bookings continue to be fully accessible and are operating as expected.
We are closely monitoring the situation and will provide another update once the third-party vendor confirms restoration of normal service levels.
October 21, 2025 - 1:31 PM EST
We continue to actively work with our third-party logging and data analysis provider’s engineering team to resolve the issue impacting Riva Cloud’s monitoring, logging, and portal access in the US Data Center (USE1, USE2, USW2).
Riva Cloud Sync, Riva Insight, Riva Sales Engagement, and Riva Bookings continue to be fully accessible and are operating as expected.
We are closely monitoring the situation and will provide another update once the third-party vendor confirms restoration of normal service levels.
October 21, 2025 - 11:58 AM EST
We are currently investigating an issue with a third-party logging and data analysis provider that is impacting Riva Cloud’s monitoring and log visibility in the US Data Center (USE1, USE2, USW2).
As a result, customers may experience:
- Delayed visibility of logs in Riva Cloud
- Degraded or failed login attempts to the Riva Cloud portal
Riva Cloud Sync, Riva Insight, Riva Sales Engagement, and Riva Bookings remain fully accessible and are operating as expected.
Our engineering and reliability teams are actively working with the provider to restore normal monitoring and data visibility. We will continue to provide updates as more information becomes available.
If you are unsure which data center your Riva Cloud services are hosted in, please contact your Riva account manager.
Next Update: 1:00 PM EST