Riva Cloud - Private Status Pages for Dedicated Tenants

Overview

Riva Cloud offers dedicated private status pages for enterprise clients with a dedicated tenant environment.

These pages provide real-time transparency into the health and performance of your environment - including Riva Sync, Riva Web, and Riva Insight services

Each private page is securely integrated with your Microsoft Entra environment for single sign-on (SSO) access and allows your teams to stay informed about service health, incidents, and maintenance in one place.

Status Page Benefits

Private status pages give you more control, visibility, and confidence in your Riva environment.

Key benefits include:

• Real-time visibility: Monitor the operational status of your dedicated services in one unified dashboard.

• Faster awareness: Get instant updates when incidents occur, maintenance is scheduled, or systems recover.

• Historical insight: Review uptime and incident history for transparency and compliance purposes.

• Automated notifications: Subscribe for proactive alerts — no need to chase updates.

• Secure, tenant-scoped access: SSO integration ensures only approved users within your organization can view your page.

• Improved collaboration: Ensure your IT, Support, and Operations teams are aligned with the latest information during service events.

If you are interested in learning more about the Private Status Page for Dedicated tenants, please contact your Riva Account Manager. 

Using the Status Page

Once configured, your private status page will display the following key areas:

System Banner 

• Displays the current service state.

• Active incidents are highlighted and clickable for details, including timelines and updates.

Subscription Options

Click Subscribe (top-right corner) to receive real-time email notifications for:

• Incident creation and updates

• Root Cause Analyses (RCA)

• Scheduled maintenance events

System Status

Below the banner, you’ll see a visual breakdown of your services (Riva Sync, Web, Insight) and their respective uptime.

Note:
The uptime charts displayed on your status page reflect simplified visualizations provided by PagerDuty.

• Outages are grouped into 24-hour block across a 30-day rolling window, meaning even short interruptions (for example, a 5-minute outage) will appear as a 24-hour block on the graph.

• These visuals are designed for transparency and communication, not for contractual SLA calculations..

• Shows each service component (e.g., Riva Sync, Web, Insight) and its uptime performance.

• Hover over any red indicator to see a summary, or click it for full incident details and history.

Incident Details & History

• Each incident page includes:

  • A timeline of events and communications.

  • Affected services are listed on the right side.

• The History section (found at the bottom of the page) lists all past incidents for reference.

Related Status Page Information

We recommend subscribing to the public Riva Cloud status page as well.

Some updates affecting general services (including third-party dependencies such as Microsoft 365) are communicated there.

Public Status Page: https://status.rivacloud.com

Access and Authentication

Access to your dedicated status page is protected by Microsoft Entra Single Sign-On (SSO).

Before users can log in, your organization’s Microsoft 365 administrator must approve Riva’s Enterprise Application and configure the necessary claims.

There are two setup options:

1. Option 1 - Setup via Azure Portal (UI Method). 

2. Option 2 - Setup via PowerShell 7+ script. 

Option 1 - Setup via Azure Portal

Prerequisites

• Microsoft 365 "Application Administrator" or "Global Administrator" credentials

Steps

1. Navigate to the login URL provided by the Riva team.

2. Sign in with a Microsoft 365 administrator account authorized to grant application permissions.
    

   

3. Approve the requested permissions.

   • After approval, the application will appear under Enterprise Applications in Microsoft Entra.

   • When redirected back to the status page, you may see an “Unauthorized” message - this is expected until users are assigned.

4. In the Azure Portal, go to:
   Entra ID → Enterprise Applications → [Status Page Application] → Manage → Single sign-on

5. Under Attributes & Claims, select Edit, and add the following attribute:

   • Claim: status_pages

   • Value: user.assignedroles (without quotes)
     

6. Navigate to Users and groups → Add user/group.

   • Add the users who should have access to the status page.

   • The role will automatically be assigned as status_pages.

7. Log in to the status page URL using one of the added users to confirm access.

Option 2 - Setup via PowerShell Script 

If you prefer to automate setup, Riva provides a PowerShell script that handles installation, permission approval, and claims mapping.

Prerequisites

• PowerShell 7.0 or later

• Microsoft 365 "Application Administrator" or "Global Administrator" credentials. 

Steps

1. Download the script provided by Riva (StatusPage_GrantConsent.ps1).

2. Run PowerShell as Administrator. 

   • Note, PowerShell 7+ is required. 

3. Execute the following command (example shown): 
   
   .\StatusPage_GrantConsent.ps1 -AppId "a8c41d32-3f8e-4b7a-b0b9-5c1c7e01f92e" -RoleValue "Q84ZPMX"
   
   
    

4. Authenticate when prompted with your Microsoft 365 admin account.

   • The script automatically assigns the correct permissions and creates the claims mapping policy.

   • Claims assigned via script cannot be modified through the Azure Portal UI.

5. Once completed, open Enterprise Applications in Entra, locate the app, and assign users to the status_pages role under Users and groups.

6. Test access by logging into the dedicated status page URL with an authorized user

Reference

• PagerDuty documentation: Private Status Page Setup Guide