Status: Resolved
Dedicated instances on the pre-release channel experienced a Sync outage following last night’s patch deployment. The Sync patch included a dependency on a Riva Administration Services (RAS) update associated with performance improvements in the hotfix. RAS was not updated during the same deployment, leaving that dependency unmet.
Affected instances reported the following error:
AdministrationService.Connection.CheckDependenciesResult: CheckDependenciesResult: Connection parameter is null
RAS has now been patched, and Sync has resumed.
The outage resulted from a missed deployment dependency, rather than a software bug. The required RAS and Sync updates were not deployed together.
The patch was deployed only to pre-release pods. Production impact is not expected, provided no production policies were running on those pods.
If you are unsure whether your production policy runs on a release or pre-release pod, please contact our Technical Support Team for confirmation: https://support.rivasync.com/hc/en-us/requests/new.