Applies to: Riva Cloud and Riva On-Premise.

Audience: Messaging Team.

For Riva to synchronize HCL Notes with your CRM, see the following offer, information, and set of procedures:

• White Glove Session.
• Background information about HCL Notes and Riva.
• Prepare HCL Notes for Riva.

Background Information about HCL Notes and Riva

Before preparing HCL Notes for Riva, review the following documentation:

• Synchronization solution deployment overview for HCL Notes.
• Choosing a deployment configuration.
• Terminology and component overview.
• Domino authentication modes supported.
• Domino: Known feature capabilities.

Prepare HCL Notes for Riva

To prepare for the integration of HCL Notes with Riva:

1. Prepare for a Riva HCL Notes connection.

2. Prepare the Riva connection user account to HCL Notes.

3. Assign per-user permissions to the Connector Service User.

4. Prepare the Riva Connector for HCL Notes:

   • Installation guide: Deploying the Riva Connector.
   • Create and configure the Riva Connector application.
   • How to sign the database.
   • How to fix database needing consistency check.
   • Upgrading the Riva Connector.

Create an HCL Notes Connection

Prerequisites

1. Prepare for a Riva HCL Notes connection.
2. Deploy the Riva Connector.
3. Create and configure the Riva Connector application.

The Riva connector needs to be accessible from the Riva Cloud server. For a list of IP addresses to whitelist, contact the Riva Success Team.

Create the HCL Notes Connection

To create the Notes connection:

• Contact the Riva Success Team.

Resolving Problems

• Whitelist the Riva Cloud IP address range.
• Cannot impersonate the connection user.

Whitelist the Riva Cloud IP address range

Riva Cloud must be able to connect to Domino Web Engine.

If Riva Cloud reports that the connection was not successful, contact your Network administrator to confirm the following:

• The Riva Connector Service URL.
• The correct authentication credentials (user name and password) are saved to the connection.
• The Riva Cloud service can connect through your company firewall. Ensure that ports 80 / 443 are allowed IN/OUT. For the list of IP subnets to whitelist in the corporate firewall, contact the Riva Success Team..

Cannot impersonate the connection user

This most likely means that the names.nsf file has not been indexed and replicated since the connection user was created.