Riva Cloud

• Riva Cloud 2026.2 Release Notes
• Riva Cloud 2026.1 Release Notes
• Riva Cloud 2025.4 Release Notes
• Riva Cloud 2025.3 Release Notes
• Riva Cloud 2025.2 Release Notes
• Riva Cloud 2025.1 Release Notes

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• Riva Cloud Modes: The Two Most Important Things to Know About Modes
• Migrating from Riva On-Premise to Riva Cloud
• Admin Guide: Riva Cloud Corporate
• What is Riva Cloud?
• Manage Your Connections: Riva Cloud Company
• Manage Your Connections: Riva Cloud Corporate

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• Licensed User Count Discrepancy: Riva Cloud
• Auto-Resolve Mailbox Rename
• Riva Cloud Admin: Edit a User
• Turn the Admin User Into a Non-Syncing, Admin-Only User
• Edit a User in The User Manager: Riva Cloud Admin
• Manage Users in Riva Cloud Company

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• Riva Cloud SAML Login Configuration
• Security, Configuration, and Subscription Audit Summary: Riva Cloud
• Sync Metrics in Riva Cloud, Including Doughnut Charts
• Setting The Payments Methods For Riva Cloud
• Order a Paid Riva Cloud Subscription
• Manage Multiple Riva Cloud Accounts on One Page

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• Riva Cloud Authentication Error: Unable to Find Existing Salesforce Organization
• Insufficient Access Rights on Object ID
• Google.Apis.Requests.RequestError Resource has been exhausted
• Error While Rescheduling A Scheduler Meeting, Error: "You cannot update the response status back to NEW for an existing invitee."
• Riva Cloud Error: Riva Connection Failed to Load
• Error Occurred Synchronizing Attachments

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• Error - Connection to Google Server Failed: [Unauthorized] (Unauthorized_client) The Client Is Not Authorized to Request an Access Token Using This Method
• Check If Riva Connection User Has Access to Riva for Google Apps
• Potential Sync Impact on CRMs Due to Gmail's Autocreate Contacts Feature
• Resolving an "Error Contains Filter Wrong Type" Issue
• Convert an Exchange Online Connection to OAuth For Riva Cloud
• Manage Your Email System for Riva Cloud

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• July 15, 2024 - Important Announcement: Discontinuation of support for SuiteCRM.
• Recommendations For Performance Tuning and Resource Planning For CRM Hosted on LAMP/WAMP

• Sugar: Error Occurred in PollChanges for Module - Task: [MissingRequiredField] Required Field LastModified Was Missing
• Sugar Error: Unable to Convert Object to Item: [[[Name of CRM Object]:Missing Required Field: [[Name of Field.]]]
• Sugar: Connection Timeout
• Sugar: "Resource Management Error: Error Query Limit of 1000 Reached"
• Sugar: Password Expired: You Have Been Locked out of the Sugar Application and Cannot Log In Using Existing Password. Please Contact Your Administrator.
• Configure “Use Impersonation” Support for Sugar Community Edition and SuiteCRM

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• Create an Oracle Sales Cloud Connection: Riva Cloud
• Prepare Oracle Sales Cloud for Riva Cloud Corporate

• Default Field Mappings For Oracle CRM On Demand
• Customize Job Title Contact Field Mapping For Oracle CRM On Demand connections
• Create an Oracle CRM On Demand Connection: Riva Cloud
• Prepare Oracle CRM On Demand for Riva Cloud Corporate

• NetSuite: [Quote] Error - [Code=USER_ERROR] Could Not Calculate Cost for the Selected Realtime Rate. Destination Country Code Missing or Invalid.
• NetSuite Error - Not Allowed to Create Contact XXX Without Company, Because in The Next Sync Cycle, It Will Be Deleted by AssignedTo Sync Due to Owner Check
• Netsuite: Invalid Login. Customer Access Is Disabled
• NetSuite: Error - Only One Request May Be Made Against a Session at a Time
• NetSuite Error: "Invalid_Key_Or_Reference" When Syncing PhoneCall From Exchange
• NetSuite Error - Missing Required Value(s), [Code=USER_ERROR] Please Enter Value(s) For: [Title]

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• SAP C4C: ERROR - [ItemIgnore] Web Service Processing Error; More Details in The Web Service Error Log on Provider Side
• Sync Deleted Exchange Appointments as Cancelled in SAP C4C
• Create an SAP C4C CRM Connection: Riva Cloud
• SAP C4C: Preparing For Custom Field Mapping

• Fix for: 'The Authentication Endpoint Username Was Not Found'
• Microsoft Dynamics CRM: "Access is Denied" Error When Creating Email Item
• Solution For ConnectBar Links That Return “404” Errors
• Resolve Service Endpoint Mismatch Issue For Dynamics CRM
• Customize The Deletion of Microsoft Dynamics CRM Calendar Items From Exchange
• How to Resolve Riva - Microsoft Dynamics CRM Connection Timeouts

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• Query Non Vetoed Files Permission Causes File Visibility and Upload Issues
• Understanding Row Locks During Sync
• Salesforce Error: [invalid_grant] expired access/refresh token (Salesforce authorization failed)
• Salesforce - Connected App Usage Restrictions
• Generate a SSO URL on The Hosted Riva SSO Provider Service
• Ensure That Refresh Token Policy Is NOT Set to "Immediately Expire Refresh Token"

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• Custom Option to Flag New Riva Quick Summary Emails as Read After Syncing Them
• Move Calendar Items from Lost and Found Calendar to Default Calendar
• Declined Appointment Polling: Overview, Setup, and Troubleshooting
• Calendar: Append a List of Attendee Contact Info to The Body of The Appointment
• Add Prefix to Name of Account Created By Email SmartConvert
• Poll for Account Name Changes More Frequently

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• Configuring a Modern Exchange Connector (Graph) within an Existing EWS Integration for Microsoft Graph Migration
• Create a Microsoft 365 EWS OAuth Connection From Riva Cloud
• Create a Microsoft Modern Exchange Connector (Graph) OAuth Connection to Riva Cloud
• Prepare Google's G Suite Accounts for Riva Cloud Corporate
• Connect a G Suite Account (Paid Subscription) to Riva Cloud
• Connect a Free Gmail Account to Riva Cloud

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• Deployment Notification: Riva Cloud 2025.4
• Deployment Notification: Riva Cloud 2025.3
• Deployment Notification: Riva Cloud Insight 2025.2
• Deployment Notification: Riva Cloud 2025.2
• Deployment Notification: Hot-fix 2024.4/2025.1
• Deployment Notification: Riva Cloud 2025.1

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• 2025-08-19 Unplanned Maintenance
• Release Notification: Riva Cloud 2025.4
• 2025-09-08 - Planned Maintenance NA4
• 2025-08-19 Unplanned Maintenance on Pod na8, na8x and na8y
• Release Notification: Riva Cloud 2025.3
• 2026-06-19 - Maintenance Notification: Routine Maintenance POSTPONED

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