Riva Cloud

• Riva Cloud 2024.4 Release Notes
• Riva Cloud 2024.3 Release Notes
• Riva Cloud 2024.2 Release Notes
• Riva Cloud 2018.4 Release Notes
• Riva Cloud 2018.5 Release Notes
• Riva Cloud 2018.6 Release Notes

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• Migrating from Riva On-Premise to Riva Cloud
• Admin Guide: Riva Cloud Corporate
• What is Riva Cloud?
• Manage Your Connections: Riva Cloud Company
• Manage Your Connections: Riva Cloud Corporate
• Riva Cloud - Operations Policy Overview - What Information is Retained?

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• Licensed User Count Discrepancy: Riva Cloud
• Auto-Resolve Mailbox Rename
• Riva Cloud Admin: Edit a User
• Turn the Admin User Into a Non-Syncing, Admin-Only User
• Edit a User in The User Manager: Riva Cloud Admin
• Manage Users in Riva Cloud Company

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• Riva Cloud SAML Login Configuration
• Security, Configuration, and Subscription Audit Summary: Riva Cloud
• Sync Metrics in Riva Cloud, Including Doughnut Charts
• Setting The Payments Methods For Riva Cloud
• Order a Paid Riva Cloud Subscription
• Manage Multiple Riva Cloud Accounts on One Page

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• Riva Cloud Error: Riva Connection Failed to Load
• Error Occurred Synchronizing Attachments
• Error: Connection to CRM Server Failed: Unable to Match a User to Impersonate by Email Address
• Riva Data Sync Error: [ErrorOccurrenceCrossingBoundary] Modified Occurrence Is Crossing or Overlapping Adjacent Occurrence
• Error: Fail Synchronization Due to The UserId Conflict

• Error - Connection to Google Server Failed: [Unauthorized] (Unauthorized_client) The Client Is Not Authorized to Request an Access Token Using This Method
• Check If Riva Connection User Has Access to Riva for Google Apps
• Potential Sync Impact on CRMs Due to Gmail's Autocreate Contacts Feature
• Resolving an "Error Contains Filter Wrong Type" Issue
• Convert an Exchange Online Connection to OAuth For Riva Cloud
• Manage Your Email System for Riva Cloud

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• July 15, 2024 - Important Announcement: Discontinuation of support for SuiteCRM.
• Recommendations For Performance Tuning and Resource Planning For CRM Hosted on LAMP/WAMP

• Sugar: Error Occurred in PollChanges for Module - Task: [MissingRequiredField] Required Field LastModified Was Missing
• Sugar Error: Unable to Convert Object to Item: [[[Name of CRM Object]:Missing Required Field: [[Name of Field.]]]
• Sugar: Connection Timeout
• Sugar: "Resource Management Error: Error Query Limit of 1000 Reached"
• Sugar: Password Expired: You Have Been Locked out of the Sugar Application and Cannot Log In Using Existing Password. Please Contact Your Administrator.
• Configure “Use Impersonation” Support for Sugar Community Edition and SuiteCRM

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• Create an Oracle Sales Cloud Connection: Riva Cloud
• Prepare Oracle Sales Cloud for Riva Cloud Corporate

• Default Field Mappings For Oracle CRM On Demand
• Customize Job Title Contact Field Mapping For Oracle CRM On Demand connections
• Create an Oracle CRM On Demand Connection: Riva Cloud
• Prepare Oracle CRM On Demand for Riva Cloud Corporate

• NetSuite: [Quote] Error - [Code=USER_ERROR] Could Not Calculate Cost for the Selected Realtime Rate. Destination Country Code Missing or Invalid.
• NetSuite Error - Not Allowed to Create Contact XXX Without Company, Because in The Next Sync Cycle, It Will Be Deleted by AssignedTo Sync Due to Owner Check
• Netsuite: Invalid Login. Customer Access Is Disabled
• NetSuite: Error - Only One Request May Be Made Against a Session at a Time
• NetSuite Error: "Invalid_Key_Or_Reference" When Syncing PhoneCall From Exchange
• NetSuite Error - Missing Required Value(s), [Code=USER_ERROR] Please Enter Value(s) For: [Title]

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• SAP C4C: ERROR - [ItemIgnore] Web Service Processing Error; More Details in The Web Service Error Log on Provider Side
• Sync Deleted Exchange Appointments as Cancelled in SAP C4C
• Create an SAP C4C CRM Connection: Riva Cloud
• SAP C4C: Preparing For Custom Field Mapping

• Fix for: 'The Authentication Endpoint Username Was Not Found'
• Microsoft Dynamics CRM: "Access is Denied" Error When Creating Email Item
• Solution For ConnectBar Links That Return “404” Errors
• Resolve Service Endpoint Mismatch Issue For Dynamics CRM
• Customize The Deletion of Microsoft Dynamics CRM Calendar Items From Exchange
• How to Resolve Riva - Microsoft Dynamics CRM Connection Timeouts

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• Generate a SSO URL on The Hosted Riva SSO Provider Service
• Ensure That Refresh Token Policy Is NOT Set to "Immediately Expire Refresh Token"
• Salesforce: [STORAGE_LIMIT_EXCEEDED] Storage Limit Exceeded
• Salesforce Error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY
• Salesforce Error FIELD_CUSTOM_VALIDATION_EXCEPTION — How to Update The Validation Rule
• Salesforce Users Receive Multiple Notification Emails After Riva Syncs Emails Into The CRM

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• Custom Option to Flag New Riva Quick Summary Emails as Read After Syncing Them
• Move Calendar Items from Lost and Found Calendar to Default Calendar
• Declined Appointment Polling: Overview, Setup, and Troubleshooting
• Calendar: Append a List of Attendee Contact Info to The Body of The Appointment
• Add Prefix to Name of Account Created By Email SmartConvert
• Poll for Account Name Changes More Frequently

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• IP Subnets to Whitelist in a Corporate Firewall For Riva Cloud Access to On-Premises Exchange
• Create a Microsoft 365 EWS OAuth Connection From Riva Cloud
• Microsoft Graph: Limiting Azure Application Scope Permissions to Specific Exchange Online Mailboxes
• Create a Graph OAuth Connection to Riva Cloud
• Prepare Google's G Suite Accounts for Riva Cloud Corporate
• Connect a G Suite Account (Paid Subscription) to Riva Cloud

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• Dedicated Tenant Deployment Notification: Riva Cloud 2024.4

• 2024-11-14 - Maintenance Notification: Regular Maintenance
• Shared Tenant Release Notification: Riva Cloud 2024.4
• Release Notification: Riva Cloud Insight 2024.3
• Release Notification: Riva Cloud 2024.3
• [Updated] 2024-08-14 - Maintenance Notification: Riva Cloud
• Maintenance Notification: Update to Web Application Firewall - EU Data Center

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