Riva Cloud 2025.3 Release Notes

Office 365 EWS to Modern Microsoft Exchange Connector Migrations Begin

We’ve started actively supporting migrations from Office 365 EWS to the Modern Microsoft Exchange Connector (powered by Microsoft Graph):

• Our team is reaching out to customers to begin migration planning.
• To support this migration:
  • You can now add a Modern Exchange connection directly within an existing EWS connection.
    This setup is required before migrating.
  • This setup acts as a prerequisite for migration. Click here for more details.
  • Once configured, the Riva Support Team will guide you through the migration to ensure a smooth transition.
• Phased migrations are now supported:
  • Phased migrations supported – Migrate users in batches while others continue syncing via EWS.
  • Compatible with Riva sync policies using policy gatherer, mail gatherer, and CRM gatherer.

Calendar Sync Enhancements (Modern Exchange)

We’ve improved how recurring calendar events are managed by the Modern Microsoft Exchange Connector:

• New Occurrence Indexing:
  • Resolves issues with inconsistencies in recurring series.
  • Prevents shuffling, duplication, or deletion of individual occurrences when recurring patterns are modified. 

These changes improve reliability and accuracy in calendar synchronization.

Microsoft Connector Library Upgrade

• The Modern Microsoft Exchange Connector has been upgraded to the latest Microsoft Graph library version 5.75.0 (technical detail).
• This update improves compatibility with Microsoft’s newest features and performance enhancements.

Please Contact Us for assistance with the Modern Microsoft Exchange Connector. 

New! Salesforce Summer '25 Release

• Riva now fully supports the Salesforce Summer '25 release. This ensures seamless integration with Salesforce’s latest features and improvements.

Enhancements

• Easier Policy Management
  By default, Cloud Admins can now edit policies without restrictions. Previously, the UI was locked to prevent configuration changes unless a specific setting was disabled. This change reduces friction during setup and simplifies configuration for new environments.

• Faster Load Times
  We’ve made backend performance improvements to reduce application load time in Riva Cloud.

• To improve performance for customers with large user bases, Riva Cloud now includes the ability to disable the Metrics page. This change addresses feedback from admins experiencing long load times and unresponsiveness. We’ve temporarily applied this setting for select customers while we work on a more scalable and responsive version of the Metrics experience. 

Hot Fixes

• Fixed: 500 error when switching object types and attempting to run connection tests.
  The error previously prevented users from selecting a different object type.

• Fixed: Timeouts during long-running connection tests.
  Tests now support larger data sets, with improved frontend handling to load and display complete results without error.