Admin Guide: Riva Cloud Corporate

The Riva Cloud Corporate admin user can perform a wide variety of tasks:

• Common tasks:
  • Log in to Riva Cloud;
  • Submit a "Contact Us" form;
  • Reset a forgotten password;
  • Change the Riva Cloud login password;
  • Log out of Riva Cloud.
• Manage my account:
  • View the Account Summary;
  • Change the Admin user password;
  • Set or update the payment method;
  • View account invoices;
  • Change your subscription to increase the number of licensed users;
  • Change your subscription to reduce the number of licensed users;
  • Cancel your subscription;
  • Return to the Dashboard.
• Manage users:
  • Add one or more target users;
  • Edit a user:
    • Change the user login password,
    • Enable or disable the user account,
    • Change user account details;
  • Disable/enable a user;
  • Remove a user.
• Manage the connections:
  • Common connection errors;
  • Test the current connection password;
  • Change a connection password;
  • CRM or Exchange system changes.

• Manage the sync policy:

  • Enable or disable the sync policy;
  • Modify the sync policy:
    • Change the historic item filter start date,
    • Change the sync category name or contact folder name;
  • Request a sync cycle;
  • View the sync logs.