An existing Riva connection with this CRM is still available for editing on the Dashboard.
To create a Riva Cloud SAP C4C connection:
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Ensure that you have followed this procedure: Prepare SAP Cloud for Customer (C4C) for Riva.
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Log in to https://www.rivacloud.com.
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On the Get Started page, select Configure your CRM.
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On the list of CRMs that appears, select the SAP C4C CRM icon.
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Provide the required connection details.
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User name and Password: Use the Service Agent user name and password that were created when Preparing SAP Cloud for Customer (C4C) for Riva.
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Address: Enter the URL address of the SAP C4C connection.
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Primary Email (optional): It is required for direct syncing (user to user). If impersonation is used, the primary email address is not required.
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Time Zone: Select the time zone for the connection user.
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Default Country For New Addresses: Select it from the dropdown.
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Select Save.
Riva Cloud attempts to connect to your CRM account with the credentials and connection information that you have provided.
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Do one of the following:
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If the connection setup is successful, select OK. The CRM connection is added to your Riva Cloud account.
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If you experience an issue, contact the Riva Success Team.
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