| Announced on | Lower Environment Rollout | Production Rollout Starts | Production Rollout Ends |
| October 09, 2025 | October 21, 2025 | November 17, 2025 | November 21, 2025 |
November 21, 2025
The production upgrade of 2025.4 Riva Cloud was completed successfully last night for the following regions:
- Australia
- Canada
The release notes can be found here.
For any questions or concerns, please contact the Technical Support team here.
November 20, 2025
The production upgrade of 2025.4 was completed successfully last night for the following pods:
- eu1
- ca1
- na8
- na10
Note that you can determine which pod and data residency your account resides on by logging into your Riva Cloud account, navigating to “Manage Account” and selecting “Account Summary”. In the top right, under the header Data Residency Region /Configuration Pod.
The release notes can be found here.
For any questions or concerns, please contact the Technical Support team here.
November 19, 2025
The production upgrade of 2025.4 was completed successfully last night for the following pods:
- au1
- na4
- na5
- na6
- edup
Note that you can determine which pod and data residency your account resides on by logging into your Riva Cloud account, navigating to “Manage Account” and selecting “Account Summary”. In the top right, under the header Data Residency Region /Configuration Pod.
The release notes can be found here.
For any questions or concerns, please contact the Technical Support team here.
November 18, 2025
The production upgrade of 2025.4 to x-pods was completed successfully last night.
Tonight, the following pods will be upgraded:
- November 18 (Sync)
- au1
- na4
- na5
- na6
- edup
Note that you can determine which pod and data residency your account resides on by logging into your Riva Cloud account, navigating to “Manage Account” and selecting “Account Summary”. In the top right, under the header Data Residency Region /Configuration Pod.
The release notes can be found here.
For any questions or concerns, please contact the Technical Support team here.
November 06, 2025
This is a reminder that the production release of 2025.4 for Riva Cloud clients will begin on November 17 and run through November 21, 2025.
-
Production Upgrade: November 17-21, 2025, after regular business hours.
- November 17 (Sync)
- au1x
- eu1x
- na4x
- na5x
- na6x
- na8x
- na10x
- edupx
- November 18 (Sync)
- au1
- na4
- na5
- na6
- edup
- November 19 (Sync)
- eu1
- ca1
- na8
- na10
- November 20 (rivacloud.com)
- Australia
- Canada
- November 21 (rivacloud.com)
- Europe
- United States
- November 17 (Sync)
Note that you can determine which pod and data residency your account resides on by logging into your Riva Cloud account, navigating to “Manage Account” and selecting “Account Summary”. In the top right, under the header Data Residency Region /Configuration Pod).
The release notes can be found here.
For any questions or concerns, please contact the Technical Support team here.
October 22, 2025
Due to an incident affecting our third-party logging and data analysis provider last night, the scheduled version release to lower environments has been postponed until Thursday, October 23, 2025.
This delay ensures that full monitoring and validation capabilities are available during the rollout.
We appreciate your understanding and will provide an update once the deployment to lower environments is complete.
For any questions or concerns, please contact the Technical Support team here.
October 21, 2025
A reminder that lower environments will be upgraded to 2025.4 tonight for all shared tenants.
The release notes can be found here.
For any questions or concerns, please contact the Technical Support team here.
October 09, 2025
Riva Cloud Sync and Web (rivacloud.com) are scheduled to be upgraded to 2025.4 between November 17, 2025 and November 21, 2025. To ensure a smooth transition, we are providing the following schedule:
- Sandbox (Lower Environments) Upgrade: October 21, 2025, after regular business hours
-
Production Upgrade: November 17-21, 2025, after regular business hours.
- November 17 (Sync)
- au1x
- eu1x
- na4x
- na5x
- na6x
- na8x
- na10x
- edupx
- November 18 (Sync)
- au1
- na4
- na5
- na6
- edup
- November 19 (Sync)
- eu1
- ca1
- na8
- na10
- November 20 (rivacloud.com)
- Australia
- Canada
- November 21 (rivacloud.com)
- Europe
- United States
- November 17 (Sync)
Note that you can determine which pod and data residency your account resides on by logging into your Riva Cloud account, navigating to “Manage Account” and selecting “Account Summary”. In the top right, under the header Data Residency Region /Configuration Pod).
Testing Period
You will have approximately three (3) weeks to test this release in your lower environments before the production rollout.
If you are not sure if you have a lower environment, please contact the Technical Support team here.
Next Steps
- Testing: Conduct thorough testing in the sandbox environment after the October 21, 2025, upgrade.
- Communication: We will send a reminder notification closer to the November production release date.
- Release Notes: The release notes will be available on October 21, 2025.
Potential Impacts
The upgrade will be completed after regular business hours. During the upgrade, there could be a short window of service disruption (10-20 minutes).
Support
For any questions or concerns, please contact the Technical Support team here.