Applies to Riva Cloud and Riva On-Premise.
By default, when contact, lead, and account creation are enabled, Riva matches only the primary email address for NetSuite contacts that have both a primary and a secondary (alternate) email address.
When contact, lead, and account creation is disabled, Riva matches only the primary email address and creates a contact for the alternate email address in NetSuite.
To Match Primary and Alternate Contact Email Addresses
Implementation for Riva Cloud
Implementation for Riva On-Premise
To enable Riva to match both primary and secondary (alternate) email addresses of NetSuite contacts:
-
Add the following advanced option to the CRM connection:
Sync.Crm.EmailFields.Contact =altemail,email
Applies to
- Riva Cloud for Exchange and NetSuite.
- Riva On-Premise 2.4.54 or higher for Exchange and NetSuite.