Error in IMsgServiceAdmin.GetProviderTable: MAPI_E_NOT_FOUND

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Challenge:  CRM Monitor reports all connection attempts to Exchange fail showing "Error in IMsgServiceAdmin.GetProviderTable: MAPI_E_NOT_FOUND".

Connection:  Exchange 2003 using Outlook Profile, HTTP over RPC, Basic Authentication.

Test:  Opened Riva application. Opened Exchange 2003 connection and performed a "Test Connection" to a target exchange account.  An error window opened showing "Error in IMsgServiceAdmin.GetProviderTable: MAPI_E_NOT_FOUND".

Cause:  Suspect that there was a minor corruption of something in the local Outlook profile used by the connection.

Resolution: 

  1. Used "Control Panel" > "Mail" applet to open and resave the Outlook profile.
  2. In the Riva application, I opened the Exchange 2003 connection and performed another "Test Connection".
  3. Confirmed that the connection passed.
  4. Restarted the Riva CRM Agent Service for Exchange.

Applies to:

  • Riva Exchange MAPI Connection
  • Microsoft Outlook 2003, 2007, or 2010

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