Riva On Premise

• Riva On-Premise 2026.2 Release Notes
• Riva On-Premise 2026.1 Release Notes
• Riva On-Premise 2025.4 Release Notes (2025 November)
• Riva On-Premise 2025.3 Release Notes (2025 August)
• Riva On-Premise 2025.2 Release Notes (2025 April)
• Riva On-Premise 2025.1 Release Notes (2025 February)

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• Limited Delegate Access in Riva
• Working With Outlook Plug-Ins and The Riva On-Premise Server
• Prepare Microsoft 365 Exchange Permissions For Riva Connections
• Track Riva-Related Traffic in Exchange
• How to Apply Advanced Options to an Exchange Connection in Riva
• Microsoft Modern Exchange Connector (Graph): Overview

• Handling “Entity Rename Conflict” Errors in Riva

• Riva Manager Application: Overview - Riva 2.4.52 or Higher
• Preventing PII From Appearing in Splunk or Riva Activity Logs

• How to Restore an Accidentally Removed Riva Sync Policy or Connection
• Distinguish Riva-Synced CRM Leads From CRM Contacts in Outlook

• Error When Adding EWS Connection: This Implementation is Not Part of The Windows Platform FIPS
• EWS Connection Error: Unable to Connect to Remote Exchange Server. Connection Failed.
• How to Reconfigure Riva After Exchange Server Crash
• EWS Error - Unable to Connect to Remote Exchange Server With Given Credentials
• Exchange MAPI Errors: MAPI_E_NOT_ENOUGH_MEMORY and MAPI_E_TOO_BIG
• Error: WSAECONNRESET Error When Testing User Impersonation

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• Omni.Connection.Salesforce.ai: [MAXIMUM_SIZE_OF_ATTACHMENT] attachment data exceeded maximum size
• Error Occurred Assigning References to Item: User Must Have a Mailbox For Name Resolution Operations
• Operation Failed: [InsufficientPermissions] Contact Is Not Editable
• Error: Unable to Convert Object to Item: [[[Name of CRM Object]:The Time Zone ID 'Customized Time Zone' Was Not Found on The Local Computer.]]
• Error: Account Does Not Have Permission to Impersonate Requested User
• Dry Run Mode in Riva 2.4.47 or Higher

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• Handle Appointments Organized by Non Users Who Become Users
• Riva Provision For: www.salesforce.com API Endpoint Will Be Retired on January 1, 2016
• Salesforce Support For TLS 1.0 Ends in Q1 2016
• Microsoft Dynamics CRM Error: Connection to CRM Server Failed: [CannotImpersonate] Unable to Find User to Impersonate
• CRM Connection Error: Connection Not Found! Unable to Retrieve Secondary Entity Connection
• Riva On-Premise Connection Issues For IAH 7.0.x Resolved

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• How to Create a Crash Dump For The Omni Sync Service
• Error Adding User to Policy
• Error Occurred Starting Sync: [ServerError] The Request Failed With HTTP Status 503: Service Unavailable
• Virtual Machine Sizing - Increasing The Number of Virtual CPUs (VMWare)
• Error: "Unable to Initialize Connection" (Riva On-Premise)
• Error: Skipped Appointment in Exchange - Skipping Cancelation of Already Canceled Appointment

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• Verify and/or Refresh the Number of Riva Licenses
• Resolving "Policy Has EXPIRED. Execution Aborted!" Error
• Fix For The "Exception Saving Licenser" Error
• User is Unlicensed - Actual License Count Not Exceeded

• Prepare For a Riva IBM® Notes® Connection
• [ServerError] [Error.DominoUtilityWebServices.classDbSearch] 117, 6, Overflow
• Error: "Source DB Does Not Exist."
• Domino Query Error "The Full Text Index For This Database Is In Use" While Accessing names.nsf
• Error: Unable to Handle The Existence of Previous Items During First Sync. (Categories: CRM Name.)
• Domino Troubleshoot - Console Commands

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• Configure Splunk Logging in Riva On-Premise 2.4.57 or Higher

• Error: 'Exception From HRESULT: 0x80131515' After Installing Riva On-Premise
• Receive Digest Riva Sync Error Notifications by Email
• Outlook: How to Show the "Contact Links" on All Appointments
• Error Notification Feature For Enterprise Deployments
• How To Remotely Monitor a Riva Server From Another Windows System
• Logging To a Remote CRM Monitor

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• Prepare NetSuite Connection User For Riva
• Prepare NetSuite CRM For Riva
• Create, Test, and Edit a NetSuite CRM Connection
• Create a User-Credentials-Based NetSuite CRM Connection
• Switch a NetSuite Connection From Credentials to TBA
• Default Field Mappings For Exchange and NetSuite CRM

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• Sync SAP C4C Visits to Exchange
• Detect Closed SAP C4C Opportunities (and Other Closed Items)
• Sync Modified SAP Hybris Sales Account Address to Contacts
• Create, Test, and Edit a SAP Hybris Sales (SAP C4C) Connection
• Prepare SAP Hybris Sales (SAP C4C) For Riva

• Solution For Oracle Sales Cloud Exception JBO-27023 or JBO-27024 "Failed to Validate" All Rows or a Row
• Oracle Sales Cloud R10: Disable Email Appointment Notifications
• Prepare Oracle Sales Cloud For Riva (Tech Preview)

• Prepare Infor CRM (Formerly Saleslogix) For Riva
• Create, Test, and Edit an Infor CRM (Saleslogix) Connection
• Syncing Attachments to Infor CRM (Saleslogix)
• Keep Infor CRM (Saleslogix) Historical Calendar Items in Outlook
• Infor CRM (Saleslogix) Error: Unable to Find TimeZoneById 'NULL' For DbUserId
• Infor CRM (Saleslogix): Skip Deletion of Historical Appointments Owned by Other Users

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• Misconfigured Microsoft Dynamics CRM Organization ID
• Number of Conditions in Query Exceeded Maximum Limit. [8004430C]
• Fix For Riva Connection For Dynamics CRM 2011 Failure After Applying Roll Up 10+
• Fix For: Microsoft Dynamics CRM 2011 U12 Generic SQL Error
• Fix For: Fails to Connect to Dynamics CRM 2016 On-Premises
• Filter Dynamics CRM Contacts in Riva With Custom Views

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• Sugar: Switching From SOAP to REST? Adjust The Riva Sync
• Sugar: Error "Get Attendee List Failed!"
• Resolve The UserID <-1> Error For Riva For Sugar Sync
• Fix For: Sugar 6.1 Deletes Private Appointments Synchronized From Email

• Oracle On Demand: Opportunity Creation Failed: "Required Field is Missing ..."
• Oracle CRM On Demand: (503) Server Unavailable Error
• Oracle On Demand: Connection Timeout
• Appointments: Riva Syncs Oracle On Demand's Regarding Field With Outlook's Contact Link Value
• Oracle On Demand: Enable Book and Subbook Filtering
• Working With Web Service Allotments Limits For Oracle CRM On Demand

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• GoldMine CRM Connection Deprecation Notice
• GoldMine Error: -2 Failed to Locate GoldMine License File
• Custom Option to Enable Syncing of HTML Notes From GoldMine to Exchange
• GoldMine: Poll Error - 0 Call Did Not Succeed
• Error - Ignoring Item Change Due to Error: Completed Activity....
• Upgrading to GoldMine 2014.2 Breaks Connection

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• Salesforce Username/Password Authentication Deprecation for Riva On-Premise
• Riva Sync Support For Interactions (FSC): User Guide and Admin Setup
• Riva On-Premise – Supported Languages and Language Key Configuration
• Salesforce Sync Error: Invalid or Null for Restricted Picklist
• Attachment Sync Error: HTML_FILE_UPLOAD_NOT_ALLOWED
• Manage Target Salesforce Users in a Non-SSO Enabled Riva Environment

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• Is The Connection User Dedicated For Sync?

• How Riva Works with Microsoft 365 GCC High
• Outlook For Mac - Why Are Messages Being Auto-Categorized?
• Outlook Client: How to See All Folders?
• How to Modify Column Views For Case & Opportunity Lists
• Riva Does Not Synchronize Contacts From Public Folders
• Rackspace: Add "Delegate Full Access" For User Mailboxes

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• Global Calendar Management: Modify Start Dates
• Enable Multi-Node Support For Active-Passive Riva Shared Service
• RSS Maintenance: Snapshots and Cleaning Database
• Remove a User "Permanently" From a Sync Node
• Load Factors For Sync Nodes in a Multi-Node Riva Deployment
• Configure Sync Services For Remote Management (2.4.41 Only)

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• Controlling Concurrent Riva Synchronization Threads
• Email Processing Option: Sync Original MIME Email as .EML Attachment in The CRM
• SmartConvert: CRM Account (Org) Matches Must Be Unique by Email Domain
• SmartConvert: Skip Processing Email or Appointment If Certain Recipients or The Sender Match Defined Email Domains
• Create Case/Opportunity Error: REQUIRED_FIELD_MISSING
• Option to Automatically Remove Emails Missing Required Matches

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• Upgrade Riva Nodes With a Command Line or Batch File
• Upgrade Riva to a Special Development Release
• What to Do If a Riva On-Premise Online Update Fails
• Manually Upgrade Riva From Version 2.4.31 or Higher
• Upgrade Riva On-Premise With AppUpdater.exe
• Update Riva On-Premise to an Interim Version

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• Optimize Backups of Riva Transactions Metadata Files
• Implement Riva Disaster Recovery Procedures

• Revalidate an Exchange OAuth Connection in Riva On-Premise
• Back Up Custom CRM Connection Settings
• Configure "Use Proxy" Settings in CRM and Email Connections
• Configure Web \ HTTP Proxy Authentication Support
• Controlling HTTPS Communication Security Protocols
• Edit Riva On-Premise Connection to CRM or Email System

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• Rename User While Retaining The Old User Name: Riva Sync
• Automate The Onboarding Process For New Riva Syncing Users
• Remove User From Riva Sync Policy and Reset the License Count
• Manage Users & Re-Initialization (2.4.39 & Earlier)
• Modify a Riva Sync Policy to Change The Email Domain Name
• How to Bulk Manage User Mailboxes Assigned to a Riva Sync Policy

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• Move Riva to a Different Windows System - Migration
• Error Occurred While Submitting Request Support, Check For Updates, or License Request
• Request Support for Riva On-Premise
• How to Roll Back a Riva Installation
• Understand The Riva Server Folder Structure

• Configure Anti-Virus Software For Riva On-Premise
• Riva Error: Insufficient Disk Space
• Solutions For: CRM Agent Service Keeps Stopping
• How to Uninstall Riva On-Premise Server
• How to Manage Riva Server Logging
• Configure a Scheduled Restart of the Riva Sync Service

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• Riva CLI Tool: Messages
• Riva CLI Tool: --Version Command
• Riva CLI Tool: --Help Command
• Riva CLI Tool: Overview

• Prevent Large Meetings from Syncing as Shared in Salesforce When Distribution List Expansion Fails
• Remove Obsolete Metadata From Riva-Synced Items
• How to Reduce The File System Space That Riva Consumes

• Standard Support Priority Codes and Response Times
• Sample Outlook Rule For Inbound Email Filter To Autosync Email
• Solution For: Updated Riva Installation Suffers Critical Error When Service is Started
• Riva Sync Tool For Complex Data Migrations or Imports
• Create a Package for Technical Support
• Riva On-Premise: Latest Release Notice

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• How to Evaluate Riva Data Sync During Riva Trials
• Enable and Monitor First-time Sync (Google)
• Enable and Monitor First-Time Sync (HCL Notes)
• Enable and Monitor First-Time Sync (Exchange)

• CRM-Related Folders Created by Riva in Email Clients
• Create & Configure a Sync Policy for Google's G Suite
• Step 3 - Configure Riva Sync Policies and Services

• Number of Exchange Accounts in CRM Sync Policy Exceeds License Count
• Remove User From Riva Sync Policy and Reset The License Count
• Add Users to an Existing Riva Sync Policy
• Troubleshooting SessionID Errors When Extending a Trial License in Riva On-Premise
• Request and Activate a License For Riva On-Premise

• Create, Test, and Edit an intelecrm Connection
• Create and Test a 1CRM (info@hand) CRM Connection
• Create, Test, and Edit a Sugar Connection (Prior to Sugar 7.x)
• Create, Test, and Edit a Sugar 7+ Connection
• Create, Test, and Edit an Oracle Sales Cloud Connection with Riva
• Configuring Riva to Sync The NetSuite "Team Selling" Feature

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• Microsoft Modern Exchange Connector (Graph): Permissions and Granting Consent
• Create & Test a Microsoft Office 365 Connection for Microsoft Modern Exchange Connector (Graph) & EWS
• [Depreciated] Create and Configure OAuth App in Azure (Authorization Code Flow)
• Create and Configure OAuth App for EWS in Azure
• Microsoft EWS Riva Connection Setup
• Microsoft Modern Exchange Connector (Graph): Riva Connection Setup Riva On Premise

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• Configure Riva On-Premise 2.4.54 or Earlier For .NET 4.5
• Download and Extract a Riva On-Premise Server
• Solution For: Unable to Extract Compressed File
• Step 2 - Install Riva On-Premise

• Prepare for Upcoming Root Certificate Changes in Salesforce
• How to Prepare Test Users For Riva Trial Evaluations
• Prepare Google's G Suite For Riva On-Premise
• Prepare For a Riva Server Exchange Web Services Connection
• Prepare Office 365 Exchange Online For a Riva EWS Connection
• Prepare Exchange Systems For Riva Connections

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• Understand Riva Impersonation Models

• Deploy Riva On-Premise For Google's G Suite
• Deploy Riva On-Premise For HCL Notes
• Deploy Riva On-Premise For Exchange
• Prepare Access to Network Resources for a GSB
• Prepare For a Riva On-Premise Get Started Bund
• Get Started Bundle For Riva On-Premise Deployments

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• Riva Admin Center - Activity Monitoring
• Error Monitoring in Riva Admin Center
• Riva Admin Center: Azure Active Directory Authentication
• Riva Admin Center: Installation Guide
• Riva Admin Center: Overview and User Guide

• How Riva Syncs Your CRM with Your iPhone
• How Riva Syncs Your CRM with Your iPad
• How Riva Syncs Your CRM and Google Data