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Riva Engine Knowledgebase
Riva On Premise
Manage Sync Policies

Manage Sync Policies

Controlling Concurrent Riva Synchronization Threads
Email Processing Option: Sync Original MIME Email as .EML Attachment in The CRM
SmartConvert: CRM Account (Org) Matches Must Be Unique by Email Domain
SmartConvert: Skip Processing Email or Appointment If Certain Recipients or The Sender Match Defined Email Domains
Create Case/Opportunity Error: REQUIRED_FIELD_MISSING
Option to Automatically Remove Emails Missing Required Matches
Error - No Matching Contacts
Preventing Riva From Creating Unwanted Accounts and Contacts in the CRM
Match New Contacts Based on "Company Name" and "Email Address"
Duplicate Contact Scenarios Explained
App.Setting to Disable Account Matching For SmartConvert
Choosing an Appropriate Attendee Mode
Calendar Date Filters For Riva's Sync to CRM
Restore Deleted Exchange Items and Uncancel Exchange Calendar Items
Processing The Attendees of CRM-Originating Appointments
Calendar Option to Handle Deleted CRM Calendar Items
Synchronize Exchange or Google Recurring Appointments
Disable Alarm and Reminder Synchronization
Implement a Rolling Maximum Start Date Filter For Email to CRM Calendar Sync
Resync Only Specified CRM or Email-System Items: Riva
Re-Initialization Options For Riva Sync Policies
Manage Users & Re-Initialization (2.4.47 & Higher)
Re-Initialize Page in Riva Sync Policies Created in Version 2.4.46 or Higher
Modify The Order AssignTo Drop Folders Are Listed in Outlook
Set Advanced or Custom Options For Riva On-Premise 2.4.42 or Earlier
Set Advanced or Custom Options For Riva 2.4.43 — 2.4.52
Remove Categories From Exchange Items (Riva 2.4.45 or Higher)
Disable Syncing an Entire Module for One Riva User
Custom Option to Reset Company Name If CRM Contact Assigned to Different Account
Use Exchange Categories to Sync Items to CRM as Private

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