Verify and/or Refresh the Number of Riva Licenses

Understanding Licensing: Riva is licensed by the number of syncing mailboxes.

In Riva 2.4.48 or higher, it is possible to refresh the license count by releasing inactive licenses.

To confirm and/or refresh the license status of a Riva On-Premise installation:

1. Open the Riva Manager application.
2. On the menu bar, select Policies.
3. In the right pane, right-click a policy, and select Licensing Details.
4. In the License Details window that appears, confirm the following:
   • In the Licenses list box:
     • Number of licenses consumed (used).
     • Number of licenses remaining.
   • In the bottom left corner of the window:
     • When support for the licenses expires.

5. To view which accounts consume a license: In the Licenses list box, under Licensed Container, double-click a license.

   Result: The Licenses for connection [connection name] window displays, for every account, the following information:

   • License State: Whether the license is active or not.
   • Account: The name of the account.
   • Location: The domain name of the account.
6. In Riva 2.4.48 or higher, optionally release inactive licenses and refresh the license count as follows:

   1. In the bottom right corner, select Refresh Licenses.

      Result: The inactive licenses are released, and you are asked to restart the Riva Manager application.

   2. Close the Riva Manager application.
   3. Re-open the Riva Manager application.
   4. To confirm the changes, repeat steps 2 to 4.

Applies to

• Riva On-Premise.