Salesforce Username/Password Authentication Deprecation for Riva On-Premise

Grace Wannapongsai
Grace Wannapongsai
  • Updated

Applies to: Riva On-Premise 2026.3 or higher. 

Overview

Salesforce username/password authentication is deprecated. Salesforce is removing username/password login in its Summer ’27 release, expected around June 2027.

For Riva On-Premise 2026.3 and later, creating new Salesforce username/password authentication connections from the Riva App UI is disabled. Existing username/password authentication connections are deprecated and display a deprecation message.

Customers should transition to a supported authentication method, such as OAuth.

Step 1: Ensure That the System Requirements Are Met

Step 2: Create the Riva Connection to Salesforce

  1. Start the Riva Manager application.
     
  2. On the menu bar, under Connections, select Add CRM, and choose Salesforce to start the Salesforce CRM Wizard.
     
  3. On the wizard's Welcome page, select Next.
     

  4. Under Connection Details, start configuring the authentication settings by providing the following settings from the Salesforce connected app that was defined when enabling Riva to authenticate to Salesforce with OAuth:

    image (1).png

    • Consumer Key. 
    • Consumer Secret. 
    • Callback URL.

  5. Select an Address.

    • Production: Whether the production address is encrypted (HTTPS) or not (HTTP), Riva connects to login.salesforce.com for authentication. 

    • Test / Sandbox: Riva can connect to Sandbox instances or environments. Provide the applicable User Name Suffix. 

    For authentication, Riva connects to test.salesforce.com.

    Everything else remains the same and should continue to follow the guidance contained in Create, Test, and Edit a Salesforce Connection: Riva On-Premise.