Error: The Time Zone ID Was Not Found on the Local Computer

Rawan Maarouf
Rawan Maarouf
  • Updated

Issue

Individual Riva Cloud or Riva On-Premise users are getting an error similar to this one during synchronization:

Error - Unable to Convert Object to Item: [[OE:The Time Zone ID 'Customized Time Zone' Was Not Found on the Local Computer.]]

The time zone ID may vary depending on the affected user.

Cause

This error occurs when Riva cannot recognize the time zone ID associated with an item during synchronization, which may be caused by a mismatch between the user's time zone and the time zone configured in the sync policy, or an unsupported time zone ID. In the sample error message, the CRM object 'OE' cannot be updated due to the time zone conflict.

Solution

For Riva Cloud

Contact the Riva Success Team and and provide the following information:

  1. The synchronization error message, including the time zone ID referenced in the error.
  2. The affected user(s) experiencing the synchronization issue.

The Riva Technical Support Team will investigate the issue and assist with resolving the synchronization error.

For Riva On-Premise

Apply the following advanced option to the sync policy:

  • Sync.Ex.TimeZoneOverrideId = TZ, where TZ is the appropriate name of the time zone. For the supported spelling of time zones, see Microsoft time zone index values.

Example: 

  • Sync.Ex.TimeZoneOverrideId = Eastern Standard Time.

Verify that synchronization completes successfully after applying the override.

Applies to

  • Riva Cloud.
  • Riva On-Premise.