Applies to Riva On-Premise 2.4.42 or higher.
Brief Overview of Exchange UCD
- Recommended for large Riva-Exchange deployments.
- Recommended for most Riva Office 365 deployments.
- When Exchange UCD is configured in a sync policy, Riva subscribes to Exchange notifications for changes to the mailboxes being synchronized.
- The Exchange UCD process collects the Exchange notifications to collect a list of mailboxes with outstanding changes. Riva then synchronizes those mailboxes.
- The benefit is that Riva does not need to poll EWS for changes that occur in each mailbox every sync cycle: using Exchange UCD can significantly reduce systems resource usage and increase the scalability targets.
Configure Exchange UCD
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Configure a sync policy for Exchange UCD as follows:
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Start the Riva Manager application. On the menu bar, select Policies. In the right pane, double-click the policy to configure for UCD.
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In the Edit CRM Synchronization Policy window that appears, in the left column, select the Advanced Options tab.
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Near the bottom of the Advanced Options page, select Universal Change Detection.
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In the Universal Change Detection (UCD) window that appears, read the introduction, select the Enable Mail UCD check box, and configure the Mail UCD settings.
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Select OK, and then select Save.
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To use UCD in a multi-node Riva deployment, do as follows:
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Start the Riva Manager application. On the menu bar, select Tools, and then choose Configure Remote Management.
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In the window that appears, in the left pane, under both Services and Clients, configure the Change notification settings.
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If you have configured the Notification Type to be Push, then under Services, configure the Ews Push Notification Listener settings.
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For more information, contact the Riva Success Team.