Fix in Salesforce For [Contact] Poll Error - INVALID_TYPE: sObject Type 'EntitySubscription'

Rawan Maarouf
Rawan Maarouf
  • Updated

Issue

When Riva Cloud or Riva On-Premise syncs Salesforce, the following error may appear in the sync logs:

https://kb.omni-ts.com/kb_upload/image/Riva%20Cloud/Sync_Logs/sync-error-red-X.png [Contact] Poll Error - INVALID_TYPE: sObject type 'EntitySubscription' is not supported.

Cause

Riva is configured to sync contacts, but in Salesforce, Chatter has not been enabled.

Solution

In Salesforce, enable Chatter.