By default, the Riva GoldMine connection stamps calendar items with the time zone set in GoldMine for the connection user. If the connection user is set to Eastern Standard Time and a user is working in Pacific Standard Time, Riva stamps the latter's calendar items in Eastern Standard Time — the user's appointments show up three hours off the desired time.
CRM Connection Custom Option
Riva 2.4.35+ includes a custom option that can be applied to the CRM connection to set the time zone for users who are operating in a different time zone from the Riva connection user.
To set a user's time zone
GoldMine.OverrideTimeZone(GOLDMINE USER NAME) = Time Zone
Example:
GoldMine.OverrideTimeZone(NEIL) = Pacific Standard Time
Important Notes
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The names to use for the time zones are found at https://msdn.microsoft.com/en-us/library/ms912391%28v=winembedded.11%29.aspx.
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A custom option key and value have to be set for each user who is in a different time zone from the Riva connection user.
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The values do not need to be changed when time zones shift from standard to daylight savings time.
Applies to
- Riva release 2.4.35.17091+
- Riva for GoldMine