A Riva Sync connection to Microsoft Dynamics CRM supports the following versions of Dynamics CRM.
| Dynamics CRM Version | Riva Cloud | Riva On-Premise Version Requirement |
| Dynamics 365 CRM. | Supported. | Riva 2.4.42 or higher. |
| Dynamics CRM 2016. | Supported. | Riva 2.4.42 or higher. |
| Dynamics CRM 2015. | Supported. | Riva 2.4.38 or higher. |
| Dynamics CRM 2013. | Supported. | Riva 2.4.34 or higher. |
| Dynamics CRM 2011 RU 11 minimum. | Grand-fathered.1 | Riva 2.4.34 or higher. |
Notes:
- Customers can no longer create a connection for a grand-fathered item, but existing customer connections are still supported.
Main Riva Cloud articles related to the connection to Microsoft Dynamics CRM 2013 or higher:
- Prepare Microsoft Dynamics CRM for Riva Cloud Corporate.
- Create a Microsoft Dynamics CRM Connection: Riva Cloud.
- Microsoft Dynamics CRM: Security Role permissions explained.
- Advanced options and settings.
- Errors and troubleshooting.
Main Riva On-Premise articles related to the Microsoft Dynamics CRM 2011+ connection:
- Prepare Microsoft Dynamics CRM 2011+ for Riva.
- Create, test, and tweak a Riva connection to Dynamics CRM 2011+.
- Microsoft Dynamics CRM Online: Connection errors explained.
- Microsoft Dynamics CRM: Security role permissions explained.
- Microsoft Dynamics CRM Online connection URL.
- Advanced options and settings.
- Errors and troubleshooting.