Below is the list of field mappings between Exchange and Microsoft Dynamics CRM for contacts and the email record object type.
Contacts
| Field Name | Dynamics Entity Field |
|---|---|
| Naming Fields | |
| First Name | firstname |
| Last Name | lastname |
| Middle | middlename |
| Notes | description |
| Title | salutation |
| Suffix | suffix |
| Company Name | Note 1 |
| Job Title | jobtitle |
| Department | department |
| AssistantName | assistantname |
| Website | websiteurl |
| Birthday | birthday |
| Telephone Numbers | |
| Business Phone | telephone1 |
| Home Phone | telephone2 |
| Mobile Phone | mobilephone |
| Business Fax | fax |
| Assistant's Phone | assistantphone |
| Pager | pager |
| Primary Address | |
| Business Street | address1_line1 + address1_line2 + address1_line3 Note 2 |
| Business City | address1_city |
| Business State/Province | address1_stateorprovince |
| Business Zip/Postal Code | address1_postalcode |
| Business Country | address1_country |
| Alternate Address | |
| Other Street | address2_line1 + address2_line2 + address2_line3 Note 2 |
| Other City | address2_city |
| Other State/Province | address2_stateorprovince |
| Other Zip/Postal Code | address2_postalcode |
| Other Country | address2_country |
| Email Addresses | |
| emailaddress1 | |
| Email 2 | emailaddress2 |
| Email 3 | emailaddress3 |
Notes:
Email Record Object Type
|
Exchange Field Name |
Dynamics Entity Field | Value of the Dynamics Field When Syncing from Exchange Note |
|---|---|---|
| Importance | Priority | Set to Normal |
| Due Date | Due Date | [The value for this field is not set.] |
| Status | Status | Set to Completed |
| Status Reason |
Status Reason |
Set to Completed |
| Activity Status | Activity Status | Set to Completed |
| From | From | Set to the From address |
| To | To | Set to the list of the To addresses |
| Cc | Cc | Set to the List of the CC addresses |
| Bcc | Bcc | Set to the List of the BCC addresses |
| Subject | Subject | Set to the text of the subject line |
Note: The values of the Dynamics field synced from Exchange can be changed by customization. If you require such a customization, contact the Client Engagement Team by logging a Riva On-Premise support request.