Issue
In Riva On-Premise 2.4.31.13908 or earlier, "Exception saving licenser" errors appear in the crmex-log files.
2012-09-06 11:07:42,218 ERROR [CTP-vhf #2694] [1ZAFUWXTX8G0] [CL: CrmProcessor; M:CheckLicense] Exception saving licenser
System.IO.IOException: The process cannot access the file 'E:\Riva\Licenses\{guid_crmex}.licensees' because it is being used by another process.
System.IO.IOException: The process cannot access the file 'E:\Riva\Licenses\{guid_crmex}.licensees' because it is being used by another process.
Solution
The fix for this error is included in Riva 2.4.31.13909 or higher.
Recommended: Upgrade Riva to the latest public release.
Applies to
- Riva On-Premise 2.4.31.13908 or earlier.