In Riva On-Premise 2.4.55 or higher, it is possible to specify the URL to be used by the Riva Insight services to communicate with Riva On-Premise.
To specify the Riva Insight Services URL in Riva On-Premise:
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Start the Riva Manager application.
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In the right pane, double-click the sync policy to open the CRM Connection Edit window.
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Navigate to the Advanced Options page.
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Near the bottom, in the container named Riva Insight, select Configure Riva Insight.
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In the Configure Riva Insight window, do as follows:
- Select this check box: Enable Riva Insight Compatibility.
- In the Specify Riva Insight Service URL text box, enter the URL to be used by Riva Insight to communicate with Riva On-Premise.
- Format: https://[servername]/{insightapp}/
- Example: https://rivateam.local/insight/
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Save the policy.