Applies to Riva Insight Server 2018.1 or higher.
Audience: Riva Insight administrators.
Location of files referenced in this KB:
- Riva Insight Cloud
- Company Settings > {datacentre}\Insight\{endpoint}\App_Data\Config\{accountholder@holder.com}\CompanySettings.xml
- Company Setting Template: download here (right-click, 'save as' CompanySettings.xml)
- Riva Insight On-Premise:
- App Settings > {Insight Folder}\App_Data\AppSettings.xml
Riva Insight Cloud
How to add Riva Insight Cloud administrators from Riva Cloud
All Riva Cloud Administrators will have Riva Insight Administrative access. Follow the necessary steps in Riva Cloud to make a user a Riva Cloud Administrator.
How to add Riva Insight administrators through configuration
If you want to add a Riva Insight administrator but do not want them to be a Riva Cloud administrator, contact the Riva Success Team.
Riva Insight On-Premise
How to add Riva Insight administrators through configuration
Summary: A Riva Insight administrator is added for Riva Insight On-Premise by editing a configuration file.
To add the additional Administrators:
- Open IIS, and stop the server.
- Navigate to {Insight Folder}\App_Data\AppSettings.xml.
- Open AppSettings.xml, and add (or update) the "InsightAdmins" key by adding the login emails of each user, separated by commas. Then, save the file.
<Settings> <add key="InsightAdmins" value="user1@company.com,user2@company.com" /> </Settings> - Restart IIS.