Available in Riva Insight 2021.3 or higher.
By default, only external contacts are auto-populated in Track in CRM, but that setting can be changed.
To enable the Track in CRM auto-populate of internal contacts:
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In the top right of Riva Insight, on the
menu, select Settings.
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In the window that appears, select the General tab.
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On the Context Matching page, clear the Only auto populate Track in CRM with external contacts check box.
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Click Save.
Result: When using Track in CRM, both internal and external contacts are auto-populated.
Also starting with Riva Insight 2021.3, the "do not match emails" settings can be used to filter out emails when auto-populating in Track in CRM. For more information on Context Matching settings, see Filter emails by domain and more in Riva Insight.