Riva On-Premise 2024.2 Release Notes (2024.May)

These release notes provide a quick overview of what is new in the following release:

Release version:	2024.2.XX
Release date:	2024.May.19
Update procedure:	How to update Riva
Manual update procedure:	How to update Riva from a ZIP file
Free trial:	Schedule a consult.

What's New in This Release

Developed a new Re-initialization option that will allow Riva to resync all appointments with unmatched email flag in certain time range.

General - Filtered Resync - Re-scan and force update CRM data for items matching specific filter criteria [Exchange only]
Currently only supports Calendar appointments Exchange -> CRM
Can be scheduled to run at a specific date/time, or scheduled at regular intervals as a maintenance job
How to configure
User Benefits: Calendar appointments which were skipped from syncing on an earlier sync, can now be synced to CRM allowing for calendar parity.
- Only appointments that have the "unmatched flag" can by synced
- Riva can only apply the "unmatched flag" to appointments created after these options are enabled on the policy

Salesforce Education Cloud Exchange EWS Support
- Education Cloud (Formerly SSH) sync support for Exchange EWS
- Sync support for new "Shift" object, recurring and single item
  - Configuration that works for Exchange EWS that will synchronize the Education Cloud Shift object to Advising Shift Appointments in Exchange EWS.
  - User benefits: User will have the ability to sync the new Shift object

Issue: On first sync for users, syncing email (*inbox and *sent items) noticed that Riva keeps on retrying after receiving the "server busy" error, the sync cycle is extended to 9 hours.
- Fixed by adding the option to set the retry limit to 60 mins (adjustable)
Issue: Riva is updating the start date of the meeting to different times in different user's sync cycles in certain edge case scenarios
- Fixed by minor code changes
Issue: The option Sync.Salesforce.CustomEventRelation.UseUsersContact is not implemented for Interaction sync
- Updated code Sync.Salesforce.CustomEventRelation.DisableUserRelation=False, then the field Status__c gets updated correctly.
Issue: Multiple instances of error "Object Reference not set to an instance of an object"
- Updated various areas of code to handle this error