| Release version: | 2024.3.X |
| Release date: | 2024.Aug.21 |
| Update procedure: | How to update Riva |
| Manual update procedure: | How to update Riva from a ZIP file |
| Interested? | Schedule a consult. |
These release notes provide a quick overview of what is new in this release:
New! SDK SharePoint connector
- Support for SharePoint as attachment repository
- Email, Opportunity and Case sync to Salesforce, with attachments being uploaded to SharePoint
- The email itself will sync to Salesforce, without the attachment
- Please Contact Us for additional information and implementation
New! Salesforce Education Cloud GSuite and EWS Support
- Education Cloud (Formerly SSH) sync support for GSuite and EWS
- Sync support for new "Shift" object, recurring and single item
- Configuration that works for G-Suite and EWS that will synchronize the Education Cloud Shift object to Advising Shift Appointments in G-Suite and EWS mailboxes
- User benefits: User will have the ability to sync the new Shift object
Bug Fixes
- Appointments scheduled through Microsoft bookings do not sync to CRM
- No error was shown in the logs, the appointments failed to sync
- Fixed code to allow appointments scheduled through Microsoft bookings to sync bi-directionally
New! Update to How Riva Handles Microsoft 365 (Exchange Online) Tokens
Microsoft has recently made a change to the response headers Riva uses to detect when a connection token (OAuth token) becomes invalid and needs to be refreshed.
Previously, Riva relied on a specific message from Microsoft to trigger a token refresh. However, this message is no longer being sent the same way.
To ensure continued reliable synchronization, Riva is updating its code to recognize the new type of header information from Microsoft. This will allow Riva to detect invalid tokens and automatically refresh them when necessary — helping to keep your data syncing smoothly.
- Please refer to this page for additional information, and implementation procedure.