Riva Cloud 2024.3 Release Notes

  • Updated

 

Release Version: 2024.3
Release Date: August 20-21, 2024
Interested? Schedule a consult

 

New Features

New! Connect to Salesforce for Riva Insight

We have enhanced Riva Insight by leveraging RivaCloud MS365 authentication to seamlessly read Salesforce custom domains. This update simplifies the connection process for Riva Insight users, and eliminates the need to manually specify the custom domain when accessing Salesforce, leading to enhanced user experience and boosting productivity. 

New! SDK SharePoint connector

  • Support for SharePoint as attachment repository
  • Email, Opportunity and Case sync to Salesforce, with attachments being uploaded to SharePoint
    • The email itself will sync to Salesforce, without the attachment
    • Please Contact Us for additional information and implementation

New! Salesforce Education Cloud GSuite and EWS Support

  • Education Cloud (Formerly SSH) sync support for GSuite and EWS
  • Sync support for new "Shift" object, recurring and single item
    • Configuration that works for G-Suite and EWS that will synchronize the Education Cloud Shift object to Advising Shift Appointments in G-Suite and EWS mailboxes
    • User benefits: User will have the ability to sync the new Shift object

Enhancements

1. Improved! Warning when adding a second connection for Insight Identity provider 

To prevent accidental user lockouts, a new warning message alerts admins when a second connection is being added on Insight Identity Provider using the same Salesforce OrgID or Exchange TenantID and blocks the addition of the second connection.

2. Improved! Updated Sync Logs Date Picker

The sync logs date picker has been replaced with a dropdown menu offering preselected options (24 hours, 7 days, 14 days, and 30 days), with 7 days set as the default value. 

3. Improved! Splunk log viewer result text

We have revised the Splunk log viewer result text to eliminate any confusion and provide clearer  information for admins. 

 

4. Improved! Redirection Handling

We have enhanced redirection handling by displaying a warning message in case of failure, instead of showing an empty configuration for the data center.

 

Bug Fixes

  1. Addressed Riva Cloud message performance issues
  2. Enhanced Error Page for unhandled exceptions.       
    1. Improved the error page to display user-friendly messages for unhandled exceptions, while providing admins access to detailed error information.
  3. Optimized Riva Cloud architecture to prevent timeout errors, ensuring smoother and more reliable performance.  
  4. Appointments scheduled through Microsoft bookings do not sync to CRM
    • No error was shown in the logs, the appointments failed to sync
    • Fixed code to allow appointments scheduled through Microsoft bookings to sync bi-directionally
  5. Appointments scheduled through Microsoft bookings do not sync to CRM
    • No error was shown in the logs, the appointments failed to sync
    • Fixed code to allow appointments scheduled through Microsoft bookings to sync bi-directionally

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