| Announced on | Lower Environment | Production Rollout |
| January 20, 2025 | January 22, 2025 | February 05, 2025 |
January 21, 2024
The release notes for this release can be found here.
Note, that for this release we have an exciting new update that will elevate your tracking experience with Riva. This new feature is not being enabled by default and will be rolled out in a phased approach.
If you are interested in testing the new track experience, please contact the Riva Success team here.
To learn more about the new track experience, read Enhanced Track in CRM with Track State Service.
January 20, 2024
Riva Cloud Insight is scheduled to be upgraded to 2024.4. To ensure a smooth transition, we are providing the following schedule:
- Sandbox (Lower Environments) Upgrade: January 22, 2025, after regular business hours.
- Production Upgrade: February 05, 2025, after regular business hours.
Testing Period
You will have approximately two (2) weeks to test this in your lower environments before the production rollout.
If you are not sure if you have a lower environment, please contact the Riva Success team here.
Next Steps
-
Testing: Conduct thorough testing in the sandbox environment after the January 22 upgrade.
Communication: We will send a reminder notification closer to the February 05 production upgrade date.
Potential Impacts
The upgrade will be completed after regular business hours. During the upgrade, there could be a short window of service disruption (10-20 minutes).
Support
For any questions or concerns, please contact the Riva Success Team here.
We appreciate your cooperation as we work to enhance your Riva Cloud Insight experience.