Riva Sales Engagement 2026.3

Overview

Hotfix Deployment - Aug 4, 2026

User Interface Display

Release 2026.3.2 - Jul 29, 2026

• New Features & Enhancements
  • Enhanced monitoring to detect and respond to service performance and availability issues more quickly.
  • Updated internal attendee licensing requirements and search behaviour for Bookings.
  • Improved Email Burst error messages to provide clearer explanations and guidance.
  • Enhanced Email Burst status updates with clearer recipient outcomes and next steps.
  • Optimized Email Burst dialog performance for large recipient lists with improved loading feedback.
  • Simplified the Manage Burst Recipients experience with more consistent tab behaviour.
  • Improved attachment upload messages with clearer error details and resolution guidance.
  • Added tools to simplify resolving missing merge field data in Email Burst.
• Fixes

New Features & Enhancements

Proactive Service Health Monitoring

We've enhanced service monitoring to proactively detect performance and availability issues affecting the Outlook add-in and Sales Engagement portal. This helps our team identify and respond to potential issues sooner, improving reliability and reducing the likelihood of customer impact.

Updated Internal Attendee Licensing

Required internal attendees must now have a valid Riva licence. Optional internal attendees can include users within the organization whose email domains match those configured in the organization's Allowed List. This change simplifies administration while providing greater flexibility when selecting optional attendees.

Smarter Email Burst Error Messages

Email Burst now provides clearer, more actionable error messages during creation, updates, and sending. Users can quickly understand what went wrong, how to resolve the issue, and, for unexpected errors, share a reference with the Riva Support Team if additional assistance is needed.

Smarter Email Burst Status Updates

Email Burst now provides more informative status updates so users can quickly understand recipient outcomes and determine the appropriate next steps. View how many recipients were sent successfully, skipped, or failed, with easy access to engagement analytics for completed bursts.

Faster Email Burst Dialogs

Email Burst dialogs have been optimized to deliver a faster, more responsive experience for large recipient lists. A loading indicator is now displayed while recipient data is retrieved, providing clearer feedback during the process.

Simplified Recipient Management

The Manage Burst Recipients experience has been refined for greater consistency, making it easier to understand recipient data at a glance. Sender Data and Missing Data tabs now remain visible with clear guidance when no data is available.

Clearer Attachment Upload Messages

Email Burst now provides clearer attachment upload feedback. Quickly identify which attachment encountered an issue, understand the reason, and receive guidance to resolve it. Successful uploads also provide clearer confirmation.

Smarter Merge Field Management

Managing missing merge field data is now faster and more intuitive. Quickly identify missing information, update multiple recipients more efficiently, and send ready recipients while returning to incomplete records later.

Recipient management is now more consistent and easier to understand. The Sender Data and Missing Data tabs remain visible even when no data is available, making it clear that there are no issues to review instead of removing the tab entirely.

When merge field data is required, the Missing Data tab provides a dedicated view to review affected recipients and update the required information before sending your Email Burst.

Fixes

General

1. Resolved a display issue that prevented the profile avatar from appearing in the navigation bar.
2. Updated downloaded analytics report folder names to consistently include the requested date across all supported report types.
3. Resolved an issue that caused users to be prompted to review their integration token immediately after silent login, ensuring a smoother sign-in experience.

Bookings

1. Resolved a display issue where a scroll bar and additional note appeared in the Single Use Link availability creation form. The default question now matches the behaviour used in the Create Availability Link form.
2. Resolved a display and accessibility issue where required internal attendees were not fully visible in the Internal Attendee dropdown when using higher Windows display scaling.
3. Resolved an issue that prevented hold emails from being deleted for internal attendees when the system was configured to use EWS.
4. Resolved an intermittent issue where the Save & Close button remained disabled when editing a Single Use Link, preventing users from saving their changes.
5. Resolved an issue where navigating from Riva Insight to the Bookings Portal could result in a "Malformed Request" error and require users to sign in again.
6. Updated the Social Links validation to provide clearer guidance when an unsupported URL format is entered.
7. Resolved an issue where the link owner did not appear in the required attendee list when bookings were created on behalf of a delegated host.
8. Resolved a layout issue where a large number of booking questions could overflow the container, improving readability and usability.
9. Resolved an issue where meeting titles containing an ampersand (&) displayed incorrectly in booking confirmation emails and calendar invitations. Meeting titles now display special characters correctly.
10. Resolved an issue where delegate hosts could not save or publish a Round Robin meeting link after editing or cloning it.

Email Burst

1. Resolved an issue where the Email Burst success message appeared in the original window after sending from a newly opened window. The message now appears in the active window and follows the expected notification behaviour.
2. Resolved a regression that could introduce unintended formatting changes when composing emails with Riva, including unexpected text formatting and extra characters before the email signature. Email formatting is now preserved consistently.

Cadences

1. Resolved an issue that prevented users from selecting a valid recipient in the Salesforce Recipients window after deselecting another recipient with the same email address.

Hotfix Deployment - Jul 7, 2026

Email Template Editing from Insight Side Panel

Resolved an issue where editing a template from the Insight side panel did not open the expected edit flow or prevented users from making changes. Users can now successfully access and update templates directly from the side panel.

Insert Link Unresponsive After Extended Booking Link Session

Resolved an issue where the Insert Link action on the Create Booking Link page could become unresponsive after the window remained open for an extended period. The flow now handles extended sessions more reliably so users can insert booking links as expected.

Meeting Reminder Limit Enforcement

Resolved an issue where users could add more than the allowed maximum of 3 meeting reminders across availability links and meeting preference settings. The Meeting Reminders section now enforces the 3-reminder limit and prevents additional reminders from being added once the maximum is reached.

Release 2026.3.1 - Jun 30, 2026

• New Features & Enhancements
  • Added Salesforce Account and Active Campaign targeting for Email Burst and Cadences.
  • Added reference IDs to Email Burst error messages.
  • Updated Bookings application foundation to support future improvements.
  • Upgraded the application from Vue 2 to Vue 3.
• Fixes
  • Bookings
    1. Improved user search reliability for large directories.
    2. Fixed a display issue when adding optional internal attendees to booking links.
  • Email Burst
    1. Fixed a console error when saving Burst recipients to Salesforce.
    2. Fixed duplicate recipients when adding Email Burst recipients quickly.
    3. Strengthened unsubscribe protection for Email Burst recipients.
  • Cadences
    1. Improved pagination styling on the Cadence Analytics page.
  • Templates
    1. Fixed empty-state actions in the Shared with Me email templates tab.
  • Sales Engagement Portal
    1. Fixed several layout, scrolling, and display inconsistencies across the Sales Engagement Portal.
  • Analytics
    1. Fixed incomplete data results in Sales Engagement Analytics.

New Features & Enhancements

Salesforce Account and Active Campaign targeting

Email Burst and Cadences now support additional Salesforce audience sources, including Salesforce Accounts and Active Campaigns. Users can select supported Salesforce sources when building an audience, with Accounts resolving to related contacts and Active Campaigns resolving to active campaign members. Existing Contact and List targeting workflows remain supported.

Improved Email Burst error troubleshooting

Email Burst error messages now include a reference ID that users can share with Support. This helps Riva Support Team identify related logs more quickly and reduces the need to collect additional details such as timestamps or email addresses when investigating burst-related errors.

Bookings platform updates

Updated the Bookings application foundation to improve maintainability and support future enhancements.

Architectural upgrades

Upgraded the application frontend from Vue 2 to Vue 3, providing a modern, supported foundation for future enhancements and ongoing platform maintenance.

Fixes

Bookings

1. Fixed an issue where user search fields could show incomplete or outdated results when customers with large directories typed quickly. Search results are now refreshed more reliably, sorted alphabetically, and include a loading indicator to make searches easier to follow.

2. Fixed an issue where adding an optional internal attendee while creating a booking link could cause an unexpected scrollbar to appear in the attendee field.

   

Email Burst

1. Fixed an issue where selecting Save and Update in Salesforce in Manage Burst Recipients could create a console error, even though the data saved successfully.
2. Fixed an issue where adding additional email addresses while Email Burst recipients were still syncing could duplicate the first recipient in the Recipients tab. Recipients are now added more reliably when multiple email addresses are entered in quick succession.
3. Updated Email Burst recipient handling to consistently enforce unsubscribe protection during burst creation.

Cadences

1. Fixed pagination styling on the Cadence Analytics page for a more consistent user interface.

Templates

1. Fixed an issue where the Shared with Me tab could show Edit and Delete actions when no shared email templates were available. The tab now correctly handles the empty state and displays the appropriate message for shared email templates.

Sales Engagement Portal

1. Fixed multiple user interface inconsistencies across the Sales Engagement Portal, including layout alignment, scrolling behavior, button and icon display, validation styling, tooltip text, tab behavior, and table sorting.

Analytics

1. Fixed an issue where Sales Engagement Analytics could return incomplete data for certain reporting periods, including year-to-date and last-month date ranges. Analytics reports now return the expected data for the selected time period.