Riva Cloud and Riva On-Premise support the automatic mapping of specific custom fields for the following CRMs:
- Sugar
- SuiteCRM
- 1CRM (info@hand)
- intelecrm
Mapping specific Outlook fields to CRM custom fields
Riva maps selected Outlook contact fields to CRM custom fields:
OUTLOOK CONTACT FIELD <=> SUGAR FIELD
Assistant <=> assistant_c
Hobbies <=> hobbies_c
Children <=> children_c
SpouseName <=> spouse_c
NickName <=> nickname_c
BusinessHomePage <=> website_c
WeddingAnniversary <=> anniversary_c
Location <=> location_c
Manager <=> manager_c
Referred By <=> referred_by_c (Riva 2.4.21 r10215+)
Profession <=> profession_c (Riva 2.4.21 r10218+)How to implement custom field mappings
This feature is available only for Riva Exchange Web Services (EWS) connections.
To implement the custom fields, create the desired custom fields (from the above list) in Sugar. For example, to synchronize Nickname, create a custom field named nickname_c in Sugar.
Any custom field that matches the above list will automatically map over to those Outlook fields, which are natively supported in Outlook.
Applies to
- Riva Cloud and Riva On-Premise for Office 365 and Exchange 2016, 2013, 2010, and 2007. (Must be using the EWS connection.)
- Riva On-Premise 2.4.20 or higher. (Upgrade your Riva installation to the latest public release.)
- Sugar, SuiteCRM, 1CRM, and intelecrm.