By default, when Riva On-Premise performs a first sync (initial synchronization) either when a CRM policy is first saved or after a Re-initialize all full, Riva moves any contact, lead, calendar item, or task that is currently assigned the CRM category to a "Lost and Found" folder. Starting with Riva On-Premise release 2.4.22, Riva provides an advanced option to change the first sync handling options for categorized items.
To configure the handling of already categorized contact, calendar, and task items
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In the Riva Manager application, on the menu bar, select Policies.
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Edit the CRM policy. Select Advanced Options, and select Edit Custom Options.
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In the Key and Value fields, enter the option key and value, select Add >>, and select OK>>.
The change will be applied when the CRM policy is saved and the CRM synchronization service has restarted.
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Sync.Crm.FirstSyncExistingOption |
= MoveToLostAndFound (Use this value to reset the option back to the default behaviour.) |
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Sync.Crm.FirstSyncExistingOption |
= Delete (Will delete already categorized items from Exchange.) |
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Sync.Crm.FirstSyncExistingOption |
= SyncToCrm (WARNING: This value has the potential to create duplicate items in the CRM because it syncs the item to the CRM as part of the first sync.) |
Applies to
- Riva On-Premise for Exchange - 2010 and 2007 (EWS); 2003 (MAPI)
- Riva On-Premise release 2.4.22+