Riva Insight 2018.1: Release Notes

Server version: 2018.1     Which version do I have? Release date: March 8, 2018 Cloud Customers: Riva Insight was upgraded automatically on 2018-03-08. On-Premise Customers: For an upgrade package and to schedule a time to upgrade, contact the Riva Success Team. Riva Insight (Cloud version) is available as a free 15-day trial.

What's New in This Release

• Riva Insight now supports NetSuite.
• Improved Outlook Web Add-in.
• Enhancements, fixed defects, and a name change.

Riva Insight Now Supports NetSuite

We are proud to announce that Riva Insight 2018.1 supports NetSuite. 

Improved Outlook Web Add-in

We have released a new version of the Outlook Web Add-in, which now has the same look and feel as the Windows Add-in. The Outlook Web Add-in not only works in Outlook for Windows 2013 or higher, but also adds support for Outlook for Mac 2016, native Android and iOS Mobile Outlook clients, and Outlook/Office 365 browser-based clients (desktop and mobile).

The Outlook Web Add-in supports these clients:

• Outlook for Windows 2016,
• Outlook for Mac 2016,
• Outlook for Windows 2013,
• Outlook for Android,
• Outlook for iPhone and iPad,
• Outlook on the web (Office 365 and Outlook.com), and
• Outlook Web App (Exchange 2016 and Exchange 2013 SP1).

The best part is that Outlook Web Add-in does not require any software to be installed on your device.

For a table that lists all the differences between both add-ins, see Which Riva Insight add-in is for you?

To try out the Outlook Web Add-in:

• If you currently use the Outlook Windows Add-in, contact the Riva Success Team.
• If you use Riva Cloud but not Riva Insight, contact the Riva Success Team.
• If you use Riva On-Premise but not Riva Insight, contact the Riva Success Team.

Enhancements, Fixed Defects, and a Name Change

Enhancements:

• For Riva Insight on-premise deployments, the setup, configuration, and upgrade process have been simplified.
• Added better error messages for CRM connection and authentication errors.

Fixed defects:

• Appointments and tasks that were 30, 60, or 90 days in the future where showing up as 'today'.
• When doing a second (different) search, the initial search results were not being cleared.
• For InsideView, company names that contain an apostrophe were not displayed.
• For Sugar, completed tasks with a future due date were not showing up.
• For Sugar, the opportunity amount was not showing when doing an opportunity search.

Name change:

• Riva Insight Windows Add-in is the new name for Riva Insight for Outlook on Windows.