Overview
Pre-existing CRM contacts and newly discovered contacts are missing from the attendee list in Riva Insight. Only some meeting attendees auto-populate as matching Salesforce contacts, even though additional attendees have matching CRM records.
The example Outlook meeting shows that some attendees are missing from Riva Insight, including both pre-existing Salesforce contacts and newly discovered contacts. Although Insight receives the full attendee list, local recipient and auto-populate limits can prevent expected contacts from appearing as CRM contact cards, appearing under “New contacts found."
Cause
Local Riva Insight recipient and auto-populate limits can prevent all expected matching contacts from appearing, even when Insight receives the full list of attendee email addresses.
These limits are controlled by the following Windows Registry values:
Insight.MaxAutoPopulateLimitInsight.MaxRecipientLimit
Resolution
1. Update the Insight limits
For each affected user, update the following values under HKEY_CURRENT_USER\Software\Omni to increase the recipient and auto-populate limits:
| Registry value | Set to |
|---|---|
Insight.MaxAutoPopulateLimit |
20 |
Insight.MaxRecipientLimit |
20 |
These settings apply to the current Windows user. For deployment to multiple users, ask your IT administrator to apply the values through Group Policy or your organization’s MSI deployment process.
2. Verify attendee auto-populate
- Open a meeting that previously showed only some matching contacts.
- Open an Appointment or Email in Riva Insight.
- Confirm that the expected matching contacts appear.
3. Contact Riva Technical Support if the issue persists
If expected contacts are still missing, contact the Riva Technical Support Team. Include:
- The affected users and an example meeting.
- The expected and actual number of matching contacts.
- The configured values for both Insight settings.
- Relevant Windows Add-in logs and troubleshooting artifacts.
Applies to
- Riva Insight Windows Add-in for Outlook.