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Riva Insight
Errors and Troubleshooting
Errors and Troubleshooting
Outlook Classic: Add-in Displays "Insight Could Not Connect to Outlook" When Switching Emails
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“Riva Subscription Does Not Include Riva Insight” Error
Salesforce OAuth Error: “User is not admin approved to access this app”
Riva Insight: “API is disabled for this User” Error
Riva Insight: “CreateNew_FolderPath folder not found” Error
Riva Insight: "Invalid Field or Missing Permission" Error (Salesforce)
Riva Insight: "Query Failed" Error
Salesforce Error: MALFORMED_QUERY
Salesforce Error: “Operator LIKE is not supported on an encrypted field”
Riva Insight: "User Already Exists Under a Different Organization" Error
Riva Insight: Microsoft Login Not Enabled on Policy
Riva Insight Side Panel Stuck on "Loading" When Opening Shared Calendar Events
Outlook shows RivaConfiguration folder
Salesforce Login Does Not Return to Outlook After Authentication in Insight Web API (Outlook Web Add-in)
Insight Error: A silent sign-in request was sent but no user is signed in.
How to Force Refresh of The Sync Configuration Using The Windows Add-in
Link Directly to Your CRM Record Create Pages
Outlook Freezes and/or Crashes With Riva Insight Windows Add-in - Potential Solutions
Riva Insight: Icon Appears "Greyed Out" in Outlook Ribbon
Outlook Windows Freezing With The Windows Add-in Client (Edge WebView2 version 1.14)
Riva Insight Troubleshooting Artifacts
Capturing a Process Dump File When Outlook Crashes
Riva Insight (Login with Salesforce): There Was an Error Authenticating You. Authentication Error Occurred. Error Verifying OAuth Token. Please Contact Your Riva Administrator.
Riva Insight: HTTP Error 404.7 - Not Found The Request Filtering Module is Configured to Deny The File Extension
Windows Add-in is Reverting to Using Internet Explorer Instead of Edge Chromium (WebView2)
Outlook Crashes Upon Sign-in to Salesforce With Riva Insight
I Tracked an Item, But Insight Still Shows it as Pending.
Insight.Auth.Salesforce.Oauth Not Configured
Riva Insight: No Such Column 'Field__c' on Entity 'Object__c'
Riva Insight: There Was No Endpoint Listening at http://localhost/WebAPI/compatibility/SyncService.svc That Could Accept The Message.
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