Skip to main content
Toggle navigation menu
Back to website
Submit a request
Sign in
Riva Engine Knowledgebase
Riva Insight
Errors and Troubleshooting
Errors and Troubleshooting
Insight Error: A silent sign-in request was sent but no user is signed in.
How to Force Refresh of The Sync Configuration Using The Windows Add-in
Link Directly to Your CRM Record Create Pages
Deprecated: Riva Insight OnPremise ASP.NET State Service
Outlook Freezes and/or Crashes With Riva Insight Windows Add-in - Potential Solutions
Riva Insight: Icon Appears "Greyed Out" in Outlook Ribbon
Outlook Windows Freezing With The Windows Add-in Client (Edge WebView2 version 1.14)
Riva Insight Troubleshooting Artifacts
Capturing a Process Dump File When Outlook Crashes
Riva Insight (Login with Salesforce): There Was an Error Authenticating You. Authentication Error Occurred. Error Verifying OAuth Token. Please Contact Your Riva Administrator.
Riva Insight: HTTP Error 404.7 - Not Found The Request Filtering Module is Configured to Deny The File Extension
Windows Add-in is Reverting to Using Internet Explorer Instead of Edge Chromium (WebView2)
Outlook Crashes Upon Sign-in to Salesforce With Riva Insight
I Tracked an Item, But Insight Still Shows it as Pending.
Insight.Auth.Salesforce.Oauth Not Configured
Riva Insight: No Such Column 'Field__c' on Entity 'Object__c'
Riva Insight: There Was No Endpoint Listening at http://localhost/WebAPI/compatibility/SyncService.svc That Could Accept The Message.
Riva Insight: Failed to Identify The Current Module
Troubleshooting Sync Settings Within Riva Insight
Riva Insight: Track Appointment & Track Email Buttons Do Not Respond: Potential Solution
Riva Insight: Error Occurred: Incomplete Configuration Provided For Custom Object Type: Custom1
Riva Insight: Error: Unable to Track This Email
How to Force Refresh of The Sync Configuration
Solution For: We Don't Support This Browser. Try Opening This Page in a Supported Browser
Solution For: Riva Insight Is Displayed Outside Outlook
Riva Insight: The User Domain [Your-Domain] It's Not Configured. Please Contact Your Riva Administrator. Try Again
WindowsAD Authentication > "An Error Occurred in Authentication" | "The Server is Not operational" Errors
Icons Are Missing and Links Are Not Usable in the Insight Panel
Riva Insight OnPremise Redis State Service Configuration
Solution For [ServerError] CrmConnectionBase is Null; or Connection File Reference Not Updating
Next
›
Last
»