How to Resolve a Sugar 7+ (422) Unprocessable Entity Error

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Issue

In Riva On-Premise, the following error message appears as an automated notification:

An error occurred starting sync: [ServiceUnavailable] Unable to connect to server: The remote server returned an error: (422) Unprocessable Entity

 

In Riva Cloud, the message may appear as follows:

Riva Cloud error message Sugar 7+ 422 Unprocessable Entity (1).png

Cause

The Riva API Platform may have been removed from Sugar.

Solution

Re-authenticate Riva in Sugar using the steps outlined in Authenticate to Sugar 8 through a custom API platform.

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