Riva Insight: Error Occurred: Incomplete Configuration Provided For Custom Object Type: Custom1

  • Updated


In the Riva Insight Context View (Windows add-in), an error similar to the one below is displayed:

Error occurred: Incomplete configuration provided for custom object type: Custom1



The CRM connection may not be loading the custom settings.  Here are some potential causes:

  • The custom settings were corrupted or deleted;
  • The CRM connection metadata was not refreshed after deploying a custom configuration.


  1. Check that the custom.settings file is present:
  • On the Riva server, navigate to the \Riva\Custom\Connection$folder\en\settings\ folder.

The custom.settings file should reside in that folder. Open the file with a binary text editor, and ensure that the custom keys are present between the XML tags. Here is an example:

<ConfigurationSettings xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
    <add key="Crm.Salesforce.EventRelations.MultiAttendee.Enabled" value="true" />
    <add key="Crm.Salesforce.EventSubTypeValue" value="Event" />
    <add key="Crm.Salesforce.IncludePrimaryContactAsAttendee.Disabled" value="true" />
    <add key="Crm.Salesforce.TaskSubTypeValue.Email" value="Email" />
    <add key="Crm.Salesforce.TaskSubTypeValue.Task" value="Task" />
    <add key="Sync.Crm.AuthenticatedUserIsExclusiveServiceAccount" value="true" />
  <Groups />

  • If the file is missing or corrupted, restore a backup by opening the file in a binary text editor. Do not use a word processing program.
  • Rename the backup file to Custom.settings, saving as type All Files.
  1. Follow the directions at Review or Update Configured Salesforce Metadata Fields.

Was this article helpful?




Article is closed for comments.