Riva Insight: Failed to Identify The Current Module

  • Updated

Applies to the Riva Insight Windows client add-in.

Issue

In Outlook, when in Context view, Insight may display the following message:

Failed to identify the current module.

 

Insight Failed to identify current module.png


Riva sync logs may also display an error:

[CL: ModuleUtils; M:ParseToInsightModule] Module: False is not Supported for Insight.

 

Cause

The Insight Windows add-in is not handling module types correctly.

Solution

Upgrade the Insight Windows add-in to version 2021.4 or later.

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